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While your marketing can’t necessarily influence this, your customer service department can — focusing on satisfaction and relationship-building can bring customers back time and time again. If your business sells a physical product, your packaging is a critical part of your branding. Brand Recognition. RP3 Agency.
Work on your confidence at selling, both in-person and online. In particular, focus on relationshipbuilding, upselling and cross-selling opportunities, and hitting your sales quotas. Happy customers tend to be loyal, may refer you to others, and can be more receptive to cross- and upselling opportunities.
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