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Soft Skills Training for Sales Teams: A Step-by-Step Guide

Highspot

Hard skills are job-specific knowledge, such as CRM proficiency, product expertise, or proposal writing, while soft skills center on interpersonal and emotional abilities like communication, empathy, and resilience. In other words, hard skills guide what sales reps sell, and soft skills determine how they sell to prospects.

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What is Consultative Sales? 5 Principles and Best Practices

Salesforce

Consultative sales vs. solution sales 5 principles of consultative sales Consultative sales process Level up your game with AI conversation insights Sell smarter using Einstein Conversation Insights — with customer signals and next-step guidance to help you close. If you can uncover that value, you can add it to your pitch.

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