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Yes, Brands Can Turn Customer Service Into a Profit Center

Salesforce

With AI and data analytics, agents can enhance customer satisfaction while contributing to sales through personalized recommendations, upselling, and cross-selling. That’s especially true as many consumers are making decisions based on price, and most retailers are pushing price increases back on brands.

Service 69
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What Is B2B Sales: Strategies & Best Practices

Salesforce

B2B sales best practices Examples of B2B sales B2B sales tools Grow revenue faster with a single source of truth Discover how Sales Cloud uses data and AI to help you build relationships and close deals fast. In B2B (business-to-business) sales, one business sells goods or services to another. Learn more What is B2B sales?

B2B 59
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How Technology Can Improve Energy & Utility Customer Satisfaction

Salesforce

This works whether you sell and deliver energy or act as the delivery system on behalf of a third-party. A customer relationship management (CRM) system designed for the energy and utilities industry creates a single source of truth. Next, consider the kaleidoscope of segments in the populations you serve.

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What Is Business Development?

The 5% Institute

Customer Relationship Management (CRM) Maintaining strong relationships with customers is crucial for long-term success. Business development teams focus on nurturing existing customer relationships, enhancing customer experience, and identifying opportunities for upselling and cross-selling.

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Dreamforce for Marketers Will Reveal New Innovations and Career Growth Tips

Salesforce

When it comes to connecting your marketing data, having a customer relationship management solution isn’t enough. To succeed in today’s digital-first world, you need to market, sell, and engage audiences from anywhere. Retail has quickly shifted from Cyber Monday to year-round holiday planning. 22 — Get More from Digital.

Growth 98
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What Is Good Customer Service?

Salesforce

This puts them in a unique position to spot – and act on – opportunities for cross-selling and upselling. Retail : A grocery shopper inadvertently buys expired food. New revenue opportunities. To be of help, agents must understand the customer’s needs. Competitive edge. Every advantage helps.

Service 52
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The Sales Manager’s Guide to Sales AI

Veloxy

This turns a sales rep who spends too much time on non-selling activity into a trusted advisor that spends the majority of their time on customer engagement. This includes tools designed to reduce the administrative burden on revenue operations and reps by automating non-selling activities. How is AI Changing Sales?

Sales 223