Salesforce

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

Service 52

Service Customers E-commerce CRM 52

Salesmate

DECEMBER 4, 2020

The kind of support you provide to your customers is as important as your services. One handy way of ensuring the best services for any business is using a Customer Relationship Management software that enables timely services as well as personalized experience for their customers. Role of a CRM in your business. Sales Reps.

CRM 128

CRM Service Finance Customer Relationship Management 128

Veloxy

NOVEMBER 30, 2023

It’s all about equipping these on-the-go representatives with the right tools, knowledge, and support to excel in their roles. This includes having up-to-date info about what they’re selling and being equipped with technology that aids their sales pitches. Get Your Free Ebook What Is Field Sales Enablement?

Objectives and Key Results 279

Objectives and Key Results Territory Inside sales Cross-sell 279

Salesforce

AUGUST 31, 2022

If field service agility isn’t currently a priority for your business, it should be. On the flip side, a lack of agility can wreck the reputation your company has worked so hard to build and frustrate your frontline service team. ” How can you improve your organization’s field service agility? Start at the top.

Service 98

Service Appointment Cross-sell Technology 98

Martech

SEPTEMBER 24, 2024

With Gainsight data accessible within the Sales Cloud platform, customer success managers will be able to expand cross-sell and upsell opportunities while sales representatives will be able to incorporate customer satisfaction and product usage insights into subsequent sales cycles. The ChannelEngine integration.

Cross-sell 61

Cross-sell Represent Up-sell B2B 61

Partners in Excellence

APRIL 5, 2024

For the past month, I’ve been publishing stories on “Why I’m So Interested In Selling.” Some have had long careers in selling, some are relatively new. They come from all over the world, they represent B2B, technology , basic materials, SaaS, industrial products, professional services, B2B2C and B2C.

Sell 126

Sell Cross-sell Drivers/motivators Education 126

Martech

MARCH 1, 2024

I see three drivers behind this stunning change: COVID-19, where personal selling was crippled and “retention is the new acquisition” became the latest catchphrase. Any dissatisfaction in product, service or overall experience creates an unbridgeable gap in retention efforts. It didn’t even make the Sagefrog priority list in 2022.)

B2B 128

B2B Cross-sell Pharmaceutical Account management 128

Veloxy

FEBRUARY 22, 2023

Field sales is a critical aspect of many businesses’ sales strategies, with representatives and managers working in the field to meet with customers and close more deals. Zippia reports that there are over 731,605 field sales representatives and 127,122 field sales managers currently employed in the United States.

Represent 130

Represent Objectives and Key Results Sales Inside sales 130

Martech

OCTOBER 5, 2023

It can display frequently bought products to facilitate cross-selling and upselling. Order placement in the service console Customer service representatives can now place orders for customers directly from their service console without requiring an Order Management license.

Cross-sell 122

Cross-sell B2B User Experience Represent 122

Salesforce

JULY 19, 2023

Table of contents What is AI in customer service? What are the benefits of AI in customer service? ” With budgets in flux and customers expecting more, service teams are constantly figuring out how to answer an important question: how do you actually do more with less? The answer is AI in customer service.

Service 52

Service Customers CRM Technology 52

Veloxy

AUGUST 31, 2023

And while you can always push a product for the sake of selling it, you’ll only sell it once. They may have a written statement with the price, variants, product details, services, and other information required to complete the transaction. Maybe you’re selling the right products to the wrong audience in the wrong market.

Outside Sales 130

Outside Sales Pipeline Inside sales Cross-sell 130

Veloxy

JUNE 21, 2022

Before the pandemic, Salesforce found that most customers were demanding a team selling approach to satisfying their needs. Fast forward to today’s post-pandemic business world, and our research shows that sales teams are starting to put the customer experience first—and team (or collaborative) selling is an integral part of that sales plan.

Sell 189

Sell Inside sales Sports Cross-sell 189

Search Engine Land

FEBRUARY 20, 2024

Service providers circumnavigate this challenge by offering alternative rank names and values, presumably representative of what Google uses internally. Unique selling proposition. Unique selling proposition To Google and other search engines too, providing accurate, unique results to user queries is critically important.

Gambling 105

Gambling Cross-sell CTR Represent 105

Veloxy

OCTOBER 26, 2023

The Role of a Medical Device Sales Rep Medical device sales representatives play a critical role in the healthcare industry, selling and promoting medical devices to healthcare professionals. Aligning your personal and professional interests with the medical devices you sell can help you excel in your role.

Healthcare 130

Healthcare Hospitality Networking Negotiate 130

Sales Pop!

FEBRUARY 27, 2022

Once in a great while, you observe people in a particular profession who truly represent that profession with honesty and integrity. If a lawyer was indeed a lawyer and only helped honest people find justice or be adequately represented? What made items or services valuable to people? That profession is that of firefighters.

Cross-sell 98

Cross-sell Pipeline Sales Represent 98

Salesmate

DECEMBER 4, 2020

The kind of support you provide to your customers is as important as your services. One handy way of ensuring the best services for any business is using a Customer Relationship Management software that enables timely services as well as personalized experience for their customers. Role of a CRM in your business. Sales Reps.

CRM 52

CRM Service Finance Customer Relationship Management 52

Martech

FEBRUARY 15, 2024

Gather the internal stakeholders Typically, these projects involve product, IT, brand, marketing, customer service and other internal teams. If the list of participants grows beyond the level for effective collaboration, break the team(s) into workstreams, each with a leader who can represent the group.

Objectives and Key Results 101

Objectives and Key Results Cross-sell Campaign Strategize 101

Martech

MAY 5, 2022

The buyer persona is the fictional personality marketers create that represents a specific type of user who interacts with their brand. In contrast, the ICP is a description of customers who will benefit from your product or service. Implement personalized cross-sell campaigns. Click here to download!

Customers 109

Customers Cross-sell Gaming Up-sell 109

Martech

FEBRUARY 7, 2022

Bringing together the measurement capabilities of these companies will aim at establishing a new standard for cross-platform measurement, or a “total view” at scale. TVSquared provides measurement for brands, agencies, publishers and broadcasters on six continents. Read more: Innovid becomes Olympics ad management partner.

Cross-sell 96

Cross-sell Represent Up-sell Closing 96

Heinz Marketing

APRIL 14, 2022

CMO (Chief Marketing Officer) tenures have often shrunk to 2 years while B2B marketing has morphed away from a function responsible for events, creatives, and messaging that pushes product or service messages to drive awareness with prospects and customers. Action #1: Cross-functional Alignment with Common KPIs. Customer Obsession.

B2B 116

B2B Cross-sell Education Strategize 116

Martech

OCTOBER 20, 2022

These models will support customer data activation for brands in the automotive, CPG, communications, financial services, healthcare, high-tech, and utilities industries. Its customer base includes some 60 million small businesses and it wanted to cross-sell to them. Marketing maintenance management. Tarkoff disagreed.

Launch 98

Launch Cross-sell Manufacturing Healthcare 98

Miller Heiman Group

JULY 23, 2019

Sales may be the department that moves the deal, but it’s customer service that drives customer loyalty: Service professionals communicate with customers as much as 10 times more than sellers, according to the Technology Services Industry Association. Sales Sells the First Deal, Service Sells Future Deals.

Manufacturing 51

Manufacturing Service Cross-sell Sales 51

APACSMA

DECEMBER 14, 2023

Learn how to sell effectively in a remote or virtual environment. Sales Role-Based Learning Paths Role Courses Outcomes Sales Development Representative Certified Sales Development Representative Be able to generate leads, build relationships, and move leads through the sales pipeline.

Cross-sell 52

Cross-sell Inside sales Account management Strategize 52

Salesforce

JULY 18, 2022

That’s why it’s essential for contact centers to connect every channel — including self-service, e-commerce, post-purchase and automation — while using data to personalize every experience. Provide the proper tools for employees and self-service options for customers to begin seeing true impacts to your contact center revenue.

Contact 98

Contact E-commerce Cross-sell Manufacturing 98

Salesforce

FEBRUARY 1, 2024

This includes their behaviors and attitudes toward your brand and how they interact with your marketing and, eventually, your product or service. They start to gather information about solutions, but this information is driven by knowledge of a specific product, service, or brand. You’re not just selling.

Sports 111

Sports Cross-sell Pitch Represent 111

Salesforce

DECEMBER 13, 2022

Your contact or customer service centers aren’t cheap. This is also an increasingly complex time for service teams: Since Nov. This is also an increasingly complex time for service teams: Since Nov. Implementation services available may vary based on customer needs and will be subject to additional terms.

Cross-sell 98

Cross-sell Manufacturing Contact Represent 98

PandaDoc

APRIL 8, 2024

Their cross-functional expertise enables them to create proposals tailored to customers’ needs. A deal desk identifies upsell and cross-sell opportunities for existing customers by analyzing past deals and current contracts, and tracking renewal dates. How might global or geopolitical events impact service delivery?

Negotiate 52

Negotiate Cross-sell Contract Legal 52

Heinz Marketing

JANUARY 25, 2022

Every customer represents future value to your organization, so it’s crucial to understand how your team can nurture current customers and develop lasting partnerships that enhance your bottom line. Be adaptable to different services and offerings based on your customers’ needs.

Growth 100

Growth Customers Repeat business Cross-sell 100

Heinz Marketing

MARCH 9, 2021

The key to a good sales enablement strategy is knowing how to use the same people, products, and services, and aiding them to customize their selling approach to a targeted audience. Using this technology will not only demonstrate that your service is different and state-of-the-art, but will leave a lasting positive impression.

Teamwork 138

Teamwork Cross-sell Technology Technology 138

Salesforce

DECEMBER 19, 2023

Our research shows that 80% of customers say the experience a company provides is as important as its products and services. Put AI, automation, and data to work The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. Get free insights What is customer experience ?

Customers 69

Customers Contact Cross-sell B2C 69

Partners in Excellence

OCTOBER 21, 2022

It seems everything in my feed is dominated by “SaaS Selling.” It seems everything I read is about “SaaS selling.” It seems that everything new about selling, everything about sales performance really focuses on SaaS selling. ” Is there selling life outside SaaS. Why is this important?

Cross-sell 94

Cross-sell Quota Sales Up-sell 94

Score More Sales

AUGUST 5, 2011

Social Selling and Brand Building Dogs and Winners From a Cross-Country Drive. How could selling, customer service, cold calling, brand-building, and sales strategies have anything to do with our recent drive across the U.S.? Isn’t that what good sales and customer service is SUPPOSED to do? Consulting.

Cross-sell 64

Cross-sell Sell Cold Call Non-Profits 64

Highspot

JULY 2, 2021

Over the last year, many companies pivoted to focus on nurturing existing customers, making it more important than ever to enable your post-sales teams, from customer success to services. An organization’s products and services are constantly evolving. Value Selling for Post-Sales Team. Cross-Sell & Upsell Enablement.

Customers 98

Customers Cross-sell Up-sell Service 98

Salesforce

APRIL 20, 2023

Policymakers are increasingly stringent toward the use of third-party data, which is information that a consumer did not specifically provide to a given business (such as cross-website tracking and data purchased from brokers). If you haven’t started already, consider phasing out third-party data in favor of first-party sources.

Legal 96

Legal Cross-sell Represent Trust 96

Martech

OCTOBER 20, 2022

If you’re looking for a marketing technology person, you need to sell to them. ” “We are still early days in this space,” said Jay Wilson, SVP, marketing platforms and services at Healthgrades, who represented the hiring team on the panel. You’re marketing to marketers. Think of yourself more as a talent scout.”

Hospitality 101

Hospitality Cross-sell Represent Technology 101

Martech

JUNE 27, 2023

Explain your products and services and how they solve business problems. Provide customer service. Sell, close. You won’t know their actual names, but you will know the firms they represent. Ecommerce is perfect for selling low-margin replacement parts, financing solutions and warranties. Motivate interaction.

B2B 107

B2B Customers Cross-sell Price 107

Salesforce

MAY 26, 2022

Subscription business models are when customers pay regularly for ongoing access to a product or service. There are many different kinds of subscription revenue models, but what they all represent is a common shift — you’re charging for access to products rather than products themselves. They also want to cross them.

Cross-sell 98

Cross-sell Finance Growth Entertainment 98