Salesforce

JULY 18, 2024

With AI assistants now automating customer service , writing scripts, and balancing budgets, the business uses of generative AI seem endless. According to the Salesforce State of Commerce report: The data shows that businesses in all industries can benefit from embracing the latest technologies.

A/B testing 98

A/B testing Retail CRM Cross-sell 98

Martech

JULY 15, 2024

I am the first generative AI chatbot for marketing technology professionals. Retention Costs: Determine the costs associated with implementing loyalty actions, such as loyalty programs, customer retention campaigns, personalized offers, customer service initiatives and any other activities aimed at retaining existing customers.

Customers 111

Customers Objectives and Key Results Cross-sell Follow-up 111

Sales Pop!

FEBRUARY 27, 2022

What made items or services valuable to people? For example, selling to a person who is more advanced in age is considerably different from someone young or middle-aged. Salespeople must have a good grasp of who they are selling to with regard to preferences. When you truly service a customer, you have made an ally.

Cross-sell 238

Cross-sell Sales Pipeline Represent 238

Search Engine Land

SEPTEMBER 13, 2024

These include internal linking, cross-selling and upselling, regional searches and volumes, filtering and trust builders. Falling short: When in-store service fails I’ve wanted to try Nike running shoes for a few years, as they have the best designs and color schemes. Place them in the relevant aisles or sections of the store.

UX 84

UX Retail Sports Cross-sell 84

Martech

MARCH 7, 2024

The marketing technology landscape is rapidly evolving, driven by advancements in AI, personalization and an ever-increasing number of tools and platforms. Actively learn from more ‘human’ customer engagement technology Chatbots have been around since 1988 (wow!), Dig deeper: How to transform customer experience with AI 2.

Technology 132

Technology Technology Intrinsic Cross-sell 132

Salesforce

NOVEMBER 21, 2023

Field service can help drive revenue growth by selling to your existing customers, also called upselling or cross-selling. We’ve found that 65% of mobile workers are successfully selling to existing customers. Let’s dig into each of these best practices for upselling and cross-selling in field service.

Service 105

Service Growth Cross-sell Appointment 105

Salesforce

NOVEMBER 18, 2024

Financial services firms are bullish on artificial intelligence (AI), and the conversation is shifting from the benefits of an AI strategy to how to implement and realize those benefits while maintaining regulatory compliance and customer trust. How do AI agents in financial services help firms grow business? Let’s dive in.

Service 52

Service Non-Profits Territory Trust 52

Veloxy

JULY 23, 2024

Start for free The Role of Technology in Predictive Sales Analytics The technology behind Predictive Sales AI is sophisticated yet accessible. Benefits of Predictive Sales AI Predictive Sales AI is more than just a technological upgrade. Another example might be a technology company that sells software solutions.

Technology 130

Technology Technology Sales Healthcare 130

Martech

FEBRUARY 24, 2025

A new wave of AI-driven agents promises to upend this, offering a more streamlined and efficient approach to marketing technology. This stems from large vendors acquiring smaller companies with disparate technologies. Organizational change: Transitioning to a new model demands more than technological shifts.

Objectives and Key Results 98

Objectives and Key Results Government Technology Technology 98

Sales Pop!

MARCH 17, 2023

Sales enablement refers to a set of processes and tools that are designed to help salespeople sell more effectively. It includes training, coaching, content creation, and technology solutions that are tailored to the needs of the sales team. What is Sales Enablement?

Cross-sell 217

Cross-sell Technique Sales Pipeline 217

Sales Pop!

MAY 26, 2023

Sales enablement refers to a set of processes and tools that are designed to help salespeople sell more effectively. It includes training, coaching, content creation, and technology solutions that are tailored to the needs of the sales team. What is Sales Enablement?

Objectives and Key Results 223

Objectives and Key Results Cross-sell Sales Strategize 223

Veloxy

MARCH 15, 2023

It also involves the development of processes and strategies that support the revenue team in achieving their goals, such as marketing initiatives, customer experience improvements, cross-functional collaboration, and more. Investing in revenue technology can improve sales productivity, reduce sales cycle times, and increase revenue.

Cross-sell 246

Cross-sell Objectives and Key Results Growth Teamwork 246

Salesforce

APRIL 29, 2022

Older technology systems lack flexibility and can’t deliver the utility customer satisfaction level critical in today’s competitive market. Customers want personalized interactions and efficient customer service like they get from Uber and Amazon. In-person service calls should be scheduled only when the problem calls for it.

Technology 98

Technology Technology Customers Cross-sell 98

Martech

OCTOBER 6, 2021

In part 1 of this 3-part series , I explored different options seating personalization capabilities in a larger marketing technology stack context. In part 2 of the series , I looked at different platform components required for building a holistic personalization technology strategy. Now let’s dive in on each.

Technology 109

Technology Technology E-commerce A/B testing 109

Veloxy

AUGUST 10, 2021

Artificial intelligence is among the most influential technologies of our time which business leaders across an array of industries can eagerly embrace. But not to worry, the additional free time will allow your employees to spend more time actually selling and connecting with prospects. How to Improve Marketing Processes with AI.

Process 328

Process Sales Technique Pipeline 328

Salesforce

JULY 13, 2021

Customer service automation is key to efficiency in the contact center. Real customer service automation improvement ensures an automated workflow that people use, and that achieves the time, efficiency, and customer experience improvements you set out to address. Test your automated workflow. Ask for feedback on the experience.

Service 97

Service Process Customers Cross-sell 97

Salesforce

JUNE 8, 2022

Field service safety can drive revenue, while preventing injuries during on-site visits. As a field service leader, safety is No. Safety in field service is paramount and transcends industries,” said Shilpa Ramaswamy, senior director, product management, Salesforce Field Service. This can lead to new business.

Service 98

Service Cross-sell Appointment Electricity 98

Salesforce

FEBRUARY 7, 2022

Leaders must ensure that service agents can provide the same level of service and personalization as customers receive from automated digital workflows. Even better: OOBO often results in opportunities to cross- and upsell. Service agents can cross-sell and upsell with OOBO.

Service 97

Service Cross-sell Customers Drivers/motivators 97

Veloxy

MARCH 23, 2023

We’re living in an era where sales has the richest technology stack and set of professional capabilities than ever before. Sales cycles can vary in length and complexity depending on the product or service being sold. Yet, the sales organization is failing to crush their quota, let alone hit it.

Quota 246

Quota Profit margin Non-Profits Teamwork 246

Veloxy

JUNE 21, 2022

Before the pandemic, Salesforce found that most customers were demanding a team selling approach to satisfying their needs. Fast forward to today’s post-pandemic business world, and our research shows that sales teams are starting to put the customer experience first—and team (or collaborative) selling is an integral part of that sales plan.

Sell 189

Sell Inside sales Sports Cross-sell 189

Heinz Marketing

MAY 20, 2024

The ideal outcome extends into the advocacy stage, where satisfied customers become brand champions, spreading positive word-of-mouth and potentially leading to upsell or cross-sell opportunities. But how do you determine what your customer needs to move from one end of the funnel to the other? Every role is as important as the next.

B2B 127

B2B Cross-sell Customers GTM 127

Martech

FEBRUARY 1, 2022

Moving is always a slog, but I’ve done it so often that I can do it on autopilot: Throw this out, pack that, sell what’s too good to pitch but not needed in the new place. But this time, I’m seeing companies moving to new email service providers (ESPs). After 17 moves, I have it down to a science.

Service 101

Service Assembly Line Cross-sell Follow-up 101

Salesforce

JANUARY 11, 2022

And whenever possible, brands implement self-service returns. But there will inevitably be cases where service teams need to step in. When that happens, one common denominator will ensure success: equipping service agents with the right tools for the job. Collaborative commerce speeds up service.

Retail 88

Retail Service Cross-sell Trust 88

Salesforce

AUGUST 31, 2022

If field service agility isn’t currently a priority for your business, it should be. On the flip side, a lack of agility can wreck the reputation your company has worked so hard to build and frustrate your frontline service team. ” How can you improve your organization’s field service agility? Start at the top.

Service 98

Service Appointment Cross-sell Technology 98

SaaStr

FEBRUARY 7, 2025

In the latest episode of SaaStr’s CRO Confidential Series, our host Sam Blond sits down with Ron Gabrisko, CRO of Databricks , to unpack the journey from $1M in ARR to crossing $3B ARR at the end of January 2025. And we expect our salespeople to understand the technology. We tend to be very technical. The takeaway?

Technical Sales 72

Technical Sales Inside sales Cross-sell Account management 72

Martech

JUNE 8, 2023

Artificial intelligence (AI) is sprouting everywhere in marketing technology. Also, it can provide teams from sales to HR to customer success with quick answers about products and services. The post The latest in AI-powered marketing technology releases appeared first on MarTech. In your inbox.

Technology 81

Technology Technology Cross-sell Campaign 81

Martech

MAY 6, 2024

I am the first generative AI chatbot for marketing technology professionals. While the focus of lead scoring is typically on identifying and prioritizing new leads, it can also be applied to existing customers to determine their level of engagement, satisfaction, and potential for upselling or cross-selling opportunities.

Cross-sell 113

Cross-sell Customers Referrals B2B 113

PandaDoc

OCTOBER 15, 2024

Professional services : consulting firms and other large, complex professional services with many moving parts in the contract process. Nathan David, Global Vice President, Sales Strategic Accounts at Plutora Finance : financial services are a complex field that require a lot of double-checking for compliance and legal regulations.

Legal 52

Legal Contract Cross-sell Finance 52

Heinz Marketing

MARCH 9, 2021

The key to a good sales enablement strategy is knowing how to use the same people, products, and services, and aiding them to customize their selling approach to a targeted audience. Since people are naturally drawn towards the newest technologies, VR is the next way to capture customers’ attention. Cost reduction sells itself.

Teamwork 138

Teamwork Cross-sell Technology Technology 138

Martech

SEPTEMBER 16, 2024

Increase cross-sell and upsell revenue by 25%. Product marketing Role: Define the positioning and messaging of products or services. Now, it’s time to set the stage for your martech roadmap, laying out the tools and technologies to guide your journey toward marketing excellence. Expand partner-driven revenue by 30%.

Go To Market 62

Go To Market Objectives and Key Results A/B testing Territory 62

Martech

JUNE 12, 2024

First, utilize the same martech tools used to identify prospects to upsell, cross-sell and retention opportunities. Are there certain products or services they need? Are they looking for customer service or content? Are they looking for customer service or content? Services 1.

Customers 114

Customers Cross-sell Education Account management 114

Partners in Excellence

APRIL 5, 2024

For the past month, I’ve been publishing stories on “Why I’m So Interested In Selling.” Some have had long careers in selling, some are relatively new. They come from all over the world, they represent B2B, technology , basic materials, SaaS, industrial products, professional services, B2B2C and B2C.

Sell 143

Sell Cross-sell Drivers/motivators Education 143

Salesforce

FEBRUARY 19, 2025

Customer service and sales representatives spend a lot of valuable time trying to answer constant inquiries of where is my order? A world where technology can help provide real-time order updates to both your teams and your customers is a lot closer than you might realize, however.

Manufacturing 59

Manufacturing Cross-sell Represent Inside sales 59

SaaStr

JUNE 19, 2024

Pricing AI Service-as-Software with Ununsual VC Sandhya Hegde, General Partner @ Unusual VC “Enterprise adoption of generative AI has hit an inflection point in 2024 with many successful tools productizing parts of professional services. Glean AI has rocketed to a $3B valuation by selling AI search to the enterprise.

GTM 122

GTM Cross-sell Finance Price 122

Heinz Marketing

APRIL 14, 2022

CMO (Chief Marketing Officer) tenures have often shrunk to 2 years while B2B marketing has morphed away from a function responsible for events, creatives, and messaging that pushes product or service messages to drive awareness with prospects and customers. Action #1: Cross-functional Alignment with Common KPIs. Customer Obsession.

B2B 116

B2B Cross-sell Education Strategize 116

Veloxy

OCTOBER 29, 2021

This turns a sales rep who spends too much time on non-selling activity into a trusted advisor that spends the majority of their time on customer engagement. Salesforce’s state of sales report shows that sales leaders expect their AI adoption to grow faster than any other sales related technology. How is AI Changing Sales?

Sales 223

Sales Non-Profits CRM Pipeline 223

Martech

DECEMBER 21, 2021

The acquisition will combine Microsofts’ global customer base, audience intelligence and technology with Xandr’s platform, which offers scaled programmatic environments, as well as media spending optimization for both the buy and sell sides. The market is shifting towards full-stack, horizontally-integrated providers,” said Goodman. “A

Cross-sell 117

Cross-sell Networking Campaign Technology 117