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How Allied Beverage is transforming customer experience

Martech

At the beginning of the pandemic, with restaurants and entertainment venues shut down, New Jersey liquor distributor Allied Beverage saw an opportunity to transform its customer experience, service and e-commerce. Their retail customers range from mom-and-pop liquor stores and restaurants to grocery stores and casinos.

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AI, Without the Angst – How to Use It Without Losing Your Customers’ Trust

Salesforce

It’s almost hard to believe now, but consumers were once wary of e-commerce. Fast forward to today, and trust is at the heart of how widely and successfully businesses and customers will embrace the emergence of generative AI. “I There was a trust gap. This lets you bring in the data you need to build contextual prompts.

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Automation, email, CRM among major marketing tools replaced in the past year

Martech

E-commerce and CMS. 17% did replace their CMS, 11% their e-commerce solution. 17% did replace their CMS, 11% their e-commerce solution. Digital asset management (12%) is also part of the content marketing stack. Audience and intelligence.

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What are sales document automation solutions? 

PandaDoc

First, document management is streamlined: proposals, quotes, contracts, and invoices are generated more accurately and in less time. Second, as the most time-consuming manual tasks are automated, team members get more hours to focus on their key objective — closing deals and enhancing customer relationship management.

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Turn Your Biggest Fans Into Sales Machines: A Guide to Referral Marketing

Salesforce

You need to connect referral marketing to your CRM data Referral marketing relies on having a connected data strategy that gives you a complete view of your customers. Customer relationship management (CRM) data is key to creating targeted referral promotions. What’s on your customers’ minds?

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Set Your Sights High: 5 Steps to a Rock-Solid Data Cloud Strategy

Salesforce

What challenges can data solve across lines of business like sales, service, marketing and commerce? Our customers have been able to realize benefits such as increased cross-sell and upsell, improving customer retention, speeding problem resolutions times, and reducing costs with Data Cloud.

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How To Create an Online Store (In 7 Steps or Less)

Salesforce

Top 5 must-haves when managing your shop Next up, we’ll explore the strategies needed to help you maintain efficiency, great customer service, and growth as your business expands — because it will. Review customer feedback, reviews, and social media mentions to get valuable insights into your customer’s needs.