Remove Customer Relationship Management Remove E-commerce Remove Relationship Management
article thumbnail

How Allied Beverage is transforming customer experience

Martech

At the beginning of the pandemic, with restaurants and entertainment venues shut down, New Jersey liquor distributor Allied Beverage saw an opportunity to transform its customer experience, service and e-commerce. Their retail customers range from mom-and-pop liquor stores and restaurants to grocery stores and casinos.

article thumbnail

Automation, email, CRM among major marketing tools replaced in the past year

Martech

E-commerce and CMS. 17% did replace their CMS, 11% their e-commerce solution. 17% did replace their CMS, 11% their e-commerce solution. Digital asset management (12%) is also part of the content marketing stack. Audience and intelligence.

CRM 140
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 27 Small Business Tools to Boost Productivity

Salesforce

Remote, hybrid, and onsite teams can operate smoother, respond to customer needs quicker, and achieve better results with less effort. For sales and service teams, customer relationship management (CRM) software is an essential part of the puzzle. CRMs offer a comprehensive view of customer data. Back to top. )

Product 89
article thumbnail

Turn Your Biggest Fans Into Sales Machines: A Guide to Referral Marketing

Salesforce

You need to connect referral marketing to your CRM data Referral marketing relies on having a connected data strategy that gives you a complete view of your customers. Customer relationship management (CRM) data is key to creating targeted referral promotions. What’s on your customers’ minds?

Referrals 124
article thumbnail

AI, Without the Angst – How to Use It Without Losing Your Customers’ Trust

Salesforce

It’s almost hard to believe now, but consumers were once wary of e-commerce. Fast forward to today, and trust is at the heart of how widely and successfully businesses and customers will embrace the emergence of generative AI. “I There was a trust gap. This lets you bring in the data you need to build contextual prompts.

Trust 98
article thumbnail

10 Best AI Sales Tools for 2023 to Maximize Your Revenue

Veloxy

AI Sales Tools for Customer Relationship Management (CRM) Managing customer relationships effectively is key to driving revenue and growth. AI-powered CRM tools like Pipedrive, Salesforce, and Veloxy streamline customer relationship management, boosting revenue and efficiency.

article thumbnail

What is a digital experience platform or DXP and is it the future of content management?

Martech

A digital experience platform, also called a DXP, is software that enables the creation, management, delivery and optimization of digital experiences in a variety of channels and contexts. Customer journey analytics (CJA) gave marketers a more sophisticated sense of the path users take on the route to purchase.