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How Allied Beverage is transforming customer experience

Martech

At the beginning of the pandemic, with restaurants and entertainment venues shut down, New Jersey liquor distributor Allied Beverage saw an opportunity to transform its customer experience, service and e-commerce. Their retail customers range from mom-and-pop liquor stores and restaurants to grocery stores and casinos.

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What Is Good Customer Service?

Salesforce

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. What you’ll learn: What is good customer service?

Service 52
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AI, Without the Angst – How to Use It Without Losing Your Customers’ Trust

Salesforce

It’s almost hard to believe now, but consumers were once wary of e-commerce. Fast forward to today, and trust is at the heart of how widely and successfully businesses and customers will embrace the emergence of generative AI. There was a trust gap. This lets you bring in the data you need to build contextual prompts. “If

Trust 98
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How To Create an Online Store (In 7 Steps or Less)

Salesforce

Benefits of creating an online store for small businesses Ecommerce platforms for your SMB Top 5 must-haves when managing your shop Tips to optimize your online store Promoting and marketing your store Open an ecommerce storefront with Starter in 7 steps Your online store is ready for business What is an ecommerce store?

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Set Your Sights High: 5 Steps to a Rock-Solid Data Cloud Strategy

Salesforce

What challenges can data solve across lines of business like sales, service, marketing and commerce? Our customers have been able to realize benefits such as increased cross-sell and upsell, improving customer retention, speeding problem resolutions times, and reducing costs with Data Cloud.

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What are sales document automation solutions? 

PandaDoc

First, document management is streamlined: proposals, quotes, contracts, and invoices are generated more accurately and in less time. Second, as the most time-consuming manual tasks are automated, team members get more hours to focus on their key objective — closing deals and enhancing customer relationship management.

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Automation, email, CRM among major marketing tools replaced in the past year

Martech

E-commerce and CMS. 17% did replace their CMS, 11% their e-commerce solution. 17% did replace their CMS, 11% their e-commerce solution. Digital asset management (12%) is also part of the content marketing stack. In this world, you don’t get all your services from one provider.”.

CRM 131