Gong.io

JUNE 17, 2021

What do sales and hostage negotiations have in common? . But success in any negotiation depends on knowing what you’re doing every step of the way. . Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, and has years of experience in international crisis and high-stakes negotiations.

Negotiate 133

Negotiate Drivers/motivators Technique Gaming 133

Martech

SEPTEMBER 6, 2024

Imagine having a virtual marketing assistant that can analyze trends, generate content ideas and even negotiate with influencers — all while you’re sipping your morning coffee. These AI agents are set to revolutionize how we approach customer service , lead generation and even strategic planning.

Negotiate 125

Negotiate Campaign Strategic planning Start-ups 125

Gong.io

MARCH 3, 2021

Only a small number of sales pros become truly effective negotiators. . I later found out that my prospect used my offer to negotiate against a competitor. But it got me thinking… maybe negotiating over email is a pitfall sales teams everywhere experience. Share pricing via email, but DON’T negotiate! The result?

Negotiate 139

Negotiate Price Finance Quota 139

SaaStr

MARCH 16, 2025

3 Unexpected Learnings from Datadog’s Marketing Playbook Press relations and analyst activities often contribute almost nothing to the bottom line – Datadog found that many “standard” marketing activities didn’t actually drive customer acquisition or revenue, despite their visibility.

Negotiate 95

Negotiate GTM Campaign Growth 95

Closing Bigger

SEPTEMBER 13, 2023

This sales podcast is focused on 12 Non-Negotiable Sales Truths. As a sales trainer and keynote speaker I come across people often who want to short-cut and negotiate the price of sales success. Sales Truth #8 – They’re not your leads, customers, or territory. There are also twelve not-so-popular sales truths.

Negotiate 116

Negotiate Sales Territory Clients 116

Sales Gravy

OCTOBER 29, 2024

Persistence is non-negotiable in outbound sales; overcoming rejection is part of the journey to closing more deals. Handling multiple Ideal Customer Profiles (ICPs) is doable by creating tailored strategies, specific value propositions, and allowing focused time blocks for each profile.

Appointment 97

Appointment Negotiate Sales Represent 97

Veloxy

DECEMBER 9, 2024

You’ve invested in Salesforce , hoping to streamline your sales process, improve customer relationships, and more. Customize the interface to fit your sales process. Make it clear that using Salesforce is non-negotiable. The average American spent over $77,000 on goods and services in 2023, according to the U.S.

Objectives and Key Results 130

Objectives and Key Results Negotiate Outside Sales Follow-up 130

SaaStr

FEBRUARY 2, 2025

What began as a solution for fighting parking tickets has evolved into a comprehensive platform that helps consumers assert their legal rights and negotiate with large companies. Under his leadership, DoNotPay has pioneered the use of AI for consumer advocacy, including developing sophisticated AI negotiation systems.

Negotiate 88

Negotiate Price Legal Engineering 88

Partners in Excellence

OCTOBER 7, 2020

” And it will present a series of logical activities your customer completes in their process. For example, Identify Needs and Requirements, Evaluate Alternatives, Negotiate Purchase. You might identify the critical selling activities you undertake to work the customer through their buying process.

Customers 161

Customers Negotiate Up-sell Pipeline 161

Partners in Excellence

FEBRUARY 12, 2024

Somehow, our customers are lost in the process. It’s not just how much discount they can negotiate. Our customers often, focus on these issues for the very same reason. But all this doesn’t necessarily address the biggest roadblocks to our customers’ abilities to move forward. What does this mean?

Customers 146

Customers Negotiate Pitch Trust 146

Veloxy

JUNE 15, 2023

Short Summary Outside sales is a process that involves traveling to meet potential customers and build relationships. Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools.

Outside Sales 264

Outside Sales Objectives and Key Results Negotiate Territory 264

SaaStr

OCTOBER 27, 2022

How Much Can I Negotiate? Unfortunately, as a non-CEO, non-founder of an acquired start-up … you have almost no ability to really negotiate. Overall, your ability to negotiate in M&A in any context, in any job, is based on your ability to walk for something better, or just walk. So you can try a bit to negotiate.

Negotiate 118

Negotiate Legal Finance Price 118

Sales Gravy

JANUARY 30, 2025

The tension stems from: -- Negotiations with buyers who might have competing priorities. -- Internal pressures from bosses or teammates who expect certain results. -- Personal conflicts within yourself especially if youre unsure of your own capabilities. . -- Personal conflicts within yourself especially if youre unsure of your own capabilities.

Negotiate 94

Negotiate Drivers/motivators Sales Follow-up 94

Search Engine Land

AUGUST 14, 2024

Don’t start advertising without these 4 prerequisites Before you touch your ad account, make sure you have everything that is considered non-negotiable for running lead generation ads. Here are the four non-negotiables. Your ads and landing pages should speak to your prospective customers using the same language as your sales team.

CRM 116

CRM Campaign Niche Negotiate 116

Salesforce

OCTOBER 29, 2024

Last year, we got an unexpected phone call telling us that our 20-year-old customer service management (CSM) system for our technical support organization would be deprecated. We already had Sales Cloud as our customer relationship management ( CRM ) software, and ServiceNow as our IT service management (ITSM) solution.

Service 69

Service Customers X-functional Pharmaceutical 69

Martech

OCTOBER 15, 2024

Understanding capability assessment and tool procurement Once marketers understand how customer data flows through various martech platforms and develop a strategic view of how these platforms work together, they can effectively evaluate the capabilities of different tools and guide companies through the right procurement process.

Contract 108

Contract Negotiate Strategize Technology 108

Heinz Marketing

NOVEMBER 7, 2024

Reassess Your Ideal Customer Profile (ICP) and Target Accounts 2025 will be about precision, not scale. Begin by revisiting your Ideal Customer Profile (ICP). How have buyer expectations evolved, and what factors are now non-negotiable in purchase decisions? Are there emerging verticals or regions that offer untapped potential?

Go To Market 105

Go To Market Negotiate High impact Territory 105

Hubspot

JANUARY 14, 2025

From the initial discovery email or phone call to the final contract negotiation conversation, they ensure every touchpoint adds value for the prospect. At its core, this approach helps prospects feel understood and respected, paving the way for smoother negotiations and a more positive buyers journey ; thats why it works. I know this.

Negotiate 78

Negotiate Cross-sell Drivers/motivators Strategize 78

SaaStr

NOVEMBER 18, 2022

So ChurnZero put out a great new report surveying 1,037 customer success professionals. 34% of CS Teams Have a Veto on Bad-Fit Customers. I rarely see CS own expansion when it’s more than 10% of revenue, i.e. when it needs to be negotiated. 58% of SaaS companies surveyed have a real Customer Marketing function.

Customers 138

Customers Commission Negotiate Growth 138

SaaStr

MARCH 5, 2025

Maintain Financial Stability – A healthy balance sheet gives you the option to walk awayyour most powerful negotiating tool. Different buyers value different aspects of your business – some want your technology, others your team or customer base. Having deal-savvy lawyers significantly improves outcomes as well.

Sell 82

Sell Negotiate Healthcare Drivers/motivators 82

Partners in Excellence

APRIL 26, 2021

We tend to take for granted that our customers know how to buy. Too often, our customers get derailed in their buying journey, they want to buy, they need to buy, but they don’t know how to navigate the process and the hurdles put up by their own organizations. Customers need our help!

Customers 131

Customers Contract Legal Negotiate 131

Sales Pop!

SEPTEMBER 14, 2022

Of course, not every real estate agent is a good match for every customer, but there are things you can do as an agent to make you a better match for a broader list of clients. Stay in Touch With Real Estate Customers. If having a view is a non-negotiable prerequisite, don’t send them links to listings without a view.

Real Estate 130

Real Estate Customers Finance Negotiate 130

Sales Gravy

MARCH 27, 2025

Take courses and identify a mentora seasoned veteran who can provide feedback on your calls and negotiation techniques. A website is the online lobby of a businessthe introduction to your service or product for potential digital customers. Why should a customer pick you? Why should a customer pick you? What do you do?

Negotiate 69

Negotiate Sales Technique Up-sell 69

Salesforce

OCTOBER 14, 2024

Agentforce is a suite of out-of-the-box AI agents — autonomous, proactive applications designed to execute specialized tasks — and a set of tools to build and customize them. Agentforce represents a quantum leap in AI automation for customer service, sales, marketing, commerce, and more. Multi-intent support.

Engineering 128

Engineering Represent CRM Follow-up 128

ClickFunnels

AUGUST 12, 2021

Negotiate the terms for the ad placement. This is a more “human” approach to advertising because it allows you to build relationships with website owners, negotiate favorable terms, and tailor your ads to the audience of each site. Show ads to your ideal customers. Place the ad on that website. Display Advertising Network Ads.

Minimum Viable Product 246

Minimum Viable Product Negotiate Networking Niche 246

Cerebral Selling

JANUARY 18, 2021

It lets the customer know that their concern is valid and legitimate, and it makes them more open to listening to you. For example, labeling a customer as a “sophisticated buyer”, “experienced leader”, or “expecting world-class results” in your narrative can align their philosophy with yours.

Objection handling 197

Objection handling Negotiate Strategize Presentation 197

Martech

FEBRUARY 7, 2025

Contract timing My team once negotiated a contract with a new vendor where timing was critical. By collaborating with our procurement team, we negotiated a delayed contract start date while signing in time to secure the incentives. It also signaled that we valued them as partners.

Contract 102

Contract Non-Profits Hospitality Negotiate 102

Veloxy

DECEMBER 28, 2023

Successful outside sales requires strong communication and problem solving skills as well as flexibility to navigate autonomy, build customer relationships and execute the sales process. The effectiveness of outside sales representatives is deeply rooted in their skill to create and uphold direct relationships with potential customers.

Outside Sales 242

Outside Sales Cold Call Represent Objectives and Key Results 242

Partners in Excellence

JULY 28, 2023

But one of the most fundamental problems I see is these sales processes are internally focused, always looking at the things we Do To Our Customers. There are all sorts of activities, separated by stages, focusing on what we inflict on our customers. Negotiating the final pricing and terms. We: Qualify them. Re-qualify them.

Process 116

Process Customers Negotiate Sales 116

Sales Pop!

NOVEMBER 6, 2023

View the discord as learning and practice for future client negotiations. Maintain a positive mindset by realizing the negotiation training is free of charge, and you can practice it first-hand. Ensure customer service is a top priority. Additional Learning Rarely will an idea receive complete agreement from everyone.

Teamwork 195

Teamwork Negotiate Sports Referrals 195

Partners in Excellence

JANUARY 16, 2025

In selling, there is no end to the tools that claim to provide coaching, performance reporting tools, conversational intelligence, role play tools, social selling, prospecting/customer engagement, negotiation, objection handling, closing, time management. Perhaps we ask them for ideas, to research a customer, plan a call/meeting.

Objectives and Key Results 125

Objectives and Key Results Objection handling GTM Pipeline 125

Iannarino

JANUARY 9, 2022

Any time spent in operations, accounting, or customer service is time stolen from sales. Failing to Negotiate: You don't always get to decide when and what you negotiate. One of the challenges for salespeople is not being able or willing to negotiate when the client asks them for a different price or some kind of discount.

Negotiate 161

Negotiate Intrinsic Clients Sales 161

Understanding the Sales Force

APRIL 6, 2025

Lets make the assumption that you either have or are about to have a comprehensive custom, staged, milestone-centric, buyer-focused sales process with predictive sales scorecard. This is where executive leadership enters the picture.

Government 69

Government Pipeline Negotiate CRM 69

Highspot

JANUARY 23, 2025

Sales reps often juggle multiple demandsmeeting quotas, showcasing product value, and forming authentic customer connectionswhich require a healthy mix of soft and hard skills. Soft skills training helps sales teams learn to work well with colleagues and customers. What is Soft Skills Training?

Objectives and Key Results 52

Objectives and Key Results Negotiate Cross-sell Pitch 52

Martech

DECEMBER 30, 2024

Privacy concerns, mistrust of algorithmic decision-making, and a desire for human connection create significant hurdles for brands looking to integrate AI into their customer-facing operations. By respecting the companys limitations while addressing customer priorities, this solution demonstrated the value of empathy-driven design.

Strategize 119

Strategize Trust Technology Technology 119

Salesforce

JANUARY 17, 2024

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? Get the free report What is a customer Service Star ?

Service 132

Service Customers Networking Negotiate 132

Iannarino

JULY 16, 2021

Until my AI is able to negotiate with your AI, it’s important to remember that you are human—and so is your client. The first ever playbook for B2B salespeople on how to win clients and customers who are already being serviced by your competition.". Not only is it weak, but it broadcasts that you really have no idea how to prospect.

Prospecting 300

Prospecting Cold Call Pitch Negotiate 300