Hubspot

AUGUST 27, 2024

As a former salesperson in hyper-competitive industries like tech, telecommunications, and media, I’ve seen firsthand the importance of getting your product and service pricing approach right. A well-crafted AI-powered pricing strategy helps companies to be competitive in their target market.

Price 72

Price Profit margin Contract Retail 72

Salesforce

OCTOBER 29, 2024

Last year, we got an unexpected phone call telling us that our 20-year-old customer service management (CSM) system for our technical support organization would be deprecated. We already had Sales Cloud as our customer relationship management ( CRM ) software, and ServiceNow as our IT service management (ITSM) solution.

Service 69

Service Customers X-functional Pharmaceutical 69

Sales Gravy

FEBRUARY 4, 2025

Ask Jeb: How to Sell When Your Customer Has to Sell First Welcome to another Ask Jeb segment on the Sales Gravy Podcast! Zack faces a unique challenge that may sound specific at first but is more common than you think: he can only close a deal if his customer closes a deal of their own first. Real rapport fosters loyalty.

Sell 84

Sell Customers Contract Construction 84

Salesforce

JANUARY 7, 2025

The world of customer service, or customer experience (CX), is changing fast. As customers expect faster, more personal, and helpful service, businesses must invest in AI education to empower their teams with the skills and knowledge to harness this technology effectively.

Education 97

Education Customers Price Service 97

Martech

SEPTEMBER 13, 2024

Agentforce is “the third wave of AI — advancing beyond copilots to a new era of highly accurate, low-hallucination intelligent agents that actively drive customer success ,” Salesforce CEO Marc Benioff said during the press conference. Service Agent replaces chatbots in handling customer service and replaces chatbots.

Launch 111

Launch Pitch Represent B2B 111

Iannarino

JULY 16, 2021

Win customers away from your competition. Maybe it’s service. Let’s say that out of twenty contests, your competition won four deals where the primary compelling reason to change was service. The last thing on earth you should believe is that you only lost to a competitor because they had a lower price.

Price 341

Price Gaming CRM Clients 341

Sales Pop!

NOVEMBER 22, 2021

One thing you don’t want to overlook is coming up with customer retention strategies. Here are six things you do to ensure your customers keep returning. Provide Quality Customer Service. Don’t underestimate how delivery experience can impact customers. Allow Customers to Choose Specific Delivery Times.

Customers 192

Customers Drivers/motivators Price Represent 192

Sales Hacker

JANUARY 7, 2025

Because I think when you start having the signal that, I’ve got a product market fit, I’ve got organic traction, I can win, I can keep my customer. They need to be able to, I would say, build services on top of the software. And it’s not my business to do, I would say, professional services.

GTM 117

GTM Sell Customers Cold Call 117

Martech

JULY 25, 2024

Loss aversion Highlight what customers stand to lose if they don’t act. Customer reviews, testimonials and user-generated content showcase real experiences, helping potential customers feel more confident in their choices. Anchoring Presenting a higher-priced option first can make subsequent options seem more affordable.

Drivers/motivators 120

Drivers/motivators Technique Price Trust 120

Sales Pop!

AUGUST 8, 2022

Cannabis customers come in all shapes and sizes. However, regardless of their reasons for using cannabis, all customers expect a positive experience when patronizing a dispensary or online store. With that in mind, here are a few steps to create an unbeatable customer experience in your dispensary. Customer Support.

Customers 217

Customers Education Niche Price 217

Iannarino

JUNE 29, 2021

Later incarnations included organizational charts of the executive leadership team, a map of locations, and a list of customers with instantly recognizable logos. The second strategy was to compete based on products and services. Later Advantages: Pricing, Service, and Solutions.

Clients 344

Clients Price Technology Technology 344

Martech

SEPTEMBER 26, 2024

So long Customer 360 and Data Cloud, hope you enjoyed your time in the spotlight.) Things like creating reports out of regularly arriving or being shopping assistants, price optimization, consumer-facing chatbots and customer service. But increased efficiency alone won’t ever justify AI’s price.

Price 124

Price Networking Start-ups Technology 124

Martech

OCTOBER 22, 2024

Salesforce will offer integrated ecommerce storefronts within its Starter and Pro Suites, all-in-one offerings that span marketing, sales, service and now commerce. Features include low code setup for branded storefronts and tools to manage products and prices. Why we care. A closer look. Processing.

Price 112

Price CRM Launch Follow-up 112

PandaDoc

MARCH 13, 2025

Vendors gain a consistent customer and buyers have a trusted source for a specific selection of products or services. As these relationships deepen, partnering companies will often agree on contracted pricing, a pre-negotiated price structure that applies over a defined period. What is contracted pricing?

Contract 52

Contract Price Negotiate Non-Profits 52

Search Engine Land

JULY 25, 2024

When sales decline, businesses begin to reduce expenses, lower prices and delay making new investments. But if you fail to support brands or examine how your core customers’ needs evolve, you will likely jeopardize your medium to longer-term performance. Retention of the existing customer base should be prioritized.

Campaign 108

Campaign Objectives and Key Results Price Finance 108

Salesforce

AUGUST 29, 2024

Agents are set to become ubiquitous across every area of our lives, and to profoundly transform how businesses operate and interact with customers. For example, a service agent can act as your company’s most knowledgeable technical support representative, available 24/7 to handle every request.

Trust 130

Trust Represent Price Government 130

Hubspot

AUGUST 20, 2024

I’d even go so far to say that offering too many choices to your customers is the quickest way to squash conversion rates and slow deal velocity down to a crawl. Helping Customers Overcome Choice Fatigue With the previous concepts in mind, let’s turn them toward your customers to help boost conversions and close sales.

Conversion 78

Conversion Customers Gambling B2C 78

Salesforce

MARCH 12, 2025

Excellent customer service and smooth online experiences have become table stakes for financial services institutions (FSI) to attract and retain customers. While competitive rates, fees, and pricing are key factors in driving loyalty to an FSI, customers expect more digital-first experiences.

Service 55

Service Represent Government Trust 55

Cerebral Selling

DECEMBER 5, 2024

We have a unique solution, leading technology, and an amazing, experienced team, but our customers still see us as a commodity! I was recently training the team at Salesforce and asked the reps how they typically communicate their value to customers. And if you sound the same as everyone else, your customers will think you’re the same.”

Pitch 130

Pitch Sales Retail Technology 130

SaaStr

NOVEMBER 1, 2024

Because the earliest chance the customer has to churn is 12 months hence. Only for a subset of services you are confident you want for the long term. Figure out who you sell to, and why, and offer the options each customer segment wants. And that includes pricing. Because the customers won’t see value in time.

Contract 106

Contract Price Up-sell Trust 106

Martech

JULY 23, 2024

“The latest figure I saw was something like 347,000,000,000 emails sent a day,” Cynthia Price, SVP of Marketing at Litmus, told Martech. No more trying to hide the unsubscribe link or sending people to a landing page that has a phone number on it,” said Price. “I That’s 173,000,000,000 spam emails a day. What are the new requirements?

Price 117

Price Follow-up Start-ups Contact 117

Cerebral Selling

FEBRUARY 22, 2021

In other words, by leading their customers through the buying process and reducing distractions and choice, they can make it easier for their customers to buy and reduce feelings of post-purchase regret. Nor does it means flagrantly overriding the feedback signals you’re getting from your customers and charging ahead.

Process 227

Process Customers Objectives and Key Results Clients 227

PandaDoc

MARCH 27, 2025

If youre looking to increase revenue without acquiring new customers, cross-selling is one of the best ways you can do that. Its all about offering complementary products or services so you can maximize every transactionall while improving the customer experience. Sounds like a win-win, right? How does cross-selling work?

Cross-sell 52

Cross-sell Sell Customers Legal 52

Hubspot

AUGUST 7, 2024

Delivering a product to a global audience in highly competitive fields requires impeccable organization, constantly improving customer retention, and top-tier relationship management — and some assistance from AI and automation can only help. CRM stands for “customer relationship management” system. User Experience. increase from 2024.

CRM 81

CRM Price User Experience Customer Relationship Management 81

Martech

OCTOBER 22, 2024

The more in-depth and relevant the page (like pricing or case studies), the higher the score. Industry Depending on your product or service, certain industries will be a better fit than others. Conversely, lower points should be given to leads outside your service area.

Cross-sell 116

Cross-sell Lead generation GTM Territory 116

SaaStr

FEBRUARY 2, 2025

This change is driven by advances in AI technology and changing customer expectations. This makes it easier to develop AI solutions that can drive concrete outcomes for customers while maintaining reliability and accuracy.

Negotiate 91

Negotiate Price Legal Engineering 91

Martech

SEPTEMBER 13, 2024

Give your customers enough time to get excited about a promo, and allow enough time for any stragglers to catch up before you introduce the next big sale. A good rule of thumb is to ask if a customer needs to read this email now, and how they will benefit if they do. Remember, you don’t want to dilute any promotions.

A/B testing 131

A/B testing Strategic planning Campaign Strategize 131

Martech

JANUARY 7, 2025

Since its launch at the Dreamforce conference in September 2024, Salesforce Agentforce changed the conversation around AI, customer experience and customer service. The bots are customized using inexpensive, low-code tools. Service Agent , which replaces chatbots in handling customer service.

Launch 121

Launch Represent Engineering CRM 121

Martech

AUGUST 1, 2024

” McDonald’s encourages customers to interact less with their staff. Customers can place their orders even without entering the restaurant. This approach enhances the customer experience with AI. Add more language about who is the perfect customer for this product. Customers that need to be re-engaged.

Campaign 128

Campaign Launch Gaming Sports 128

Salesforce

NOVEMBER 25, 2024

At Connections ’24 we announced that customers in the AMER region could access many of the features we were building out in Marketing Cloud Growth and Advanced Editions. In the Winter ’25 release, we are expanding new functionality in Account Engagement to all customers on Growth, Plus, Advanced, and Premium.

Cross-sell 64

Cross-sell Customers Territory Campaign 64

ClickFunnels

JULY 7, 2021

Here, we’re going to give you the tried-and-true sales techniques that top salespeople use to convert prospects into customers. It just works to systematically turn visitors into leads and leads into customers. Define Your Dream Customer. Who is your dream customer? What objections do they have to your product/service?

Technique 312

Technique Conversion Sales Trust 312

Veloxy

JANUARY 7, 2025

This is the foundation of your sales management, outlining the progression from prospect to customer. A sales cycle is the process your sales team goes through in order to close a sale with a customer. Every stage reflects adistinct interaction level between your team and the customer. What is a Sales Cycle?

Objectives and Key Results 130

Objectives and Key Results Negotiate CRM Sales 130

Veloxy

MARCH 5, 2024

When it comes to choosing an email service, you’re likely wondering about the “Outlook vs Gmail” debate and which will best meet your needs. Currently, 60% of businesses use Gmail as their email service provider, while Outlook is the preferred email application for 95% of large and very large companies. How do you choose?

Service 130

Service User Experience Price Transportation 130

Veloxy

JUNE 15, 2023

Short Summary Outside sales is a process that involves traveling to meet potential customers and build relationships. Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools.

Outside Sales 264

Outside Sales Objectives and Key Results Negotiate Territory 264

Martech

SEPTEMBER 12, 2024

These trends and Starbucks’ commitment to quality consistency and customer service built enduring popularity and success. The digital revolution: A double-edged sword Starbucks’ mobile app, initially a boon for customer convenience and loyalty, inadvertently contributed to a decline in the traditional in-store experience.

Appointment 108

Appointment Strategize Customers Promote 108

Sales Gravy

OCTOBER 31, 2024

. – Importance of a Digital Sales Strategy: Building an effective digital sales strategy requires orchestrating multiple online touch points to create a harmonious customer experience. Modern sales professionals must adapt to engage a digital-savvy customer base effectively.

Trust 97

Trust Finance B2B Pitch 97

SaaStr

MARCH 25, 2025

The “Give Away the Store” Pricing Strategy That Actually Worked Most SaaS founders I talk to are terrified of giving away too much value. built their own AI stack instead of relying on APIs, making this pricing sustainable. But here’s the catch – you need to own your infrastructure to make this work.

Meeting 96

Meeting Price Strategize Growth 96