Hubspot

JANUARY 5, 2012

It’s early in the LBS game, but here is what some of the experts suggest you keep in mind when launching location-based promotions: 7 Expert Tips for Launching Location-Based Promotions. Make it Worthwhile: If you want people to check in when they get to your business, make sure it’s worth the trouble for them to do so.

Promote 76

Promote Launch Repeat business Referrals 76

Heinz Marketing

MAY 24, 2023

Customers are always super important, no matter what. In this blog post, we’ll explore why customer-led growth is a game-changer for businesses in a downturn economy. That’s why, focusing on retaining existing customers becomes super important. But you know what? And guess what?

Growth 111

Growth Customers Referrals Niche 111

ConversionXL

OCTOBER 16, 2022

There’s more to ecommerce customer acquisition than increasing checkout conversion rates. For long-term, sustainable success, you must attract the right customers. The key is ongoing measurement and testing to understand which acquisition strategies work for your ecommerce business. Image source ).

Customers 129

Customers Retail Cross-sell Follow-up 129

Salesforce

OCTOBER 2, 2024

Simplifying and enhancing your in-store customer experience has never been more important. So how do you prepare store employees for the busy holiday shopping season? So how do you prepare store employees for the busy holiday shopping season? This can negatively affect customer service. Back to top.

Retail 52

Retail E-commerce Promote Technology 52

Veloxy

APRIL 12, 2023

This growth means that there will be an increasing need for skilled solar salespeople who can help homeowners and businesses make the switch to solar energy. But selling solar isn’t easy – it requires knowledge, skill, and persistence to convince customers to invest in this renewable energy source. Let’s get started!

Referrals 246

Referrals Finance Objectives and Key Results Sales 246

Engage Selling

APRIL 23, 2013

Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. It’s how the customer perceived what they did that counts.

Customers 78

Customers Repeat business Commission Retail 78

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 112

Customers User Experience Profit margin A/B testing 112

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 115

Customers User Experience Profit margin A/B testing 115

Salesforce

JANUARY 10, 2024

Are you tracking your customer effort score? Many service leaders prefer this key performance indicator (KPI) over tried-and-true metrics like customer sa tisfaction , Net Promoter Score , and customer retention. With expectations like that, it’s no wonder so many companies keep an eye on customer effort.

Customers 105

Customers Contact Repeat business Service 105

Sales Pop!

FEBRUARY 15, 2024

Boosting Online Sales: 7 Creative Ways Leverage Social Proof to Build Trust Nothing persuades new customers quite like hearing glowing reviews from existing ones. Use tools like automated emails post-purchase, asking for reviews, or engaging with customers on social media to share their experiences.

Profit margin 130

Profit margin Click Through Rate Promote Repeat business 130

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 105

Customers User Experience Profit margin A/B testing 105

Engage Selling

APRIL 23, 2013

Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. It’s how the customer perceived what they did that counts.

Customers 67

Customers Repeat business Commission Retail 67

ConversionXL

JUNE 3, 2019

Has your company’s customer retention rate increased, decreased, or maintained the status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? A study by Harvard Business School found that increasing customer retention by even 5% can increase profits by 25 – 95%.

Customers 82

Customers Non-Profits Profit margin Objectives and Key Results 82

Martech

SEPTEMBER 18, 2024

One of the most effective ways to shift this perception is by using customer experience. Below, I’ll share strategic insights on how customer experience can transform your marketing department into a profit center. These approaches help you turn every customer interaction into an opportunity to drive revenue.

Engineering 110

Engineering Drivers/motivators Repeat business Referrals 110

Hubspot

FEBRUARY 19, 2015

A study in the Harvard Business Review showed that increasing customer retention by 5% can lead to a 25% - 95% increase in profit. But what is customer retention, and how do you increase it by 5%? Customer retention is the act of getting more of your customers to stay loyal to your brand or business.

Customers 78

Customers Retail CRM Gaming 78

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 98

Customers User Experience Profit margin A/B testing 98

Salesforce

JANUARY 17, 2025

Every day, commerce leaders set strategies that drive growth across channels based on the demands of their target customers, what competitors are doing, and the general state of the market. With advances in AI commerce leaders now have an opportunity to go faster and connect with customers in entirely new ways.

Growth 52

Growth High impact Repeat business Promote 52

Martech

JUNE 24, 2024

Customer-Centric Approach: Digital experience transformation requires a customer-centric mindset, where organizations focus on understanding and meeting the evolving needs and expectations of their customers. Customer Satisfaction Score (CSAT): Measure the satisfaction level of your guests through surveys or feedback forms.

Strategize 105

Strategize Technology Technology Repeat business 105

Hubspot

JANUARY 12, 2011

For a business to grow it must consistently reach new customers and communicate effectively with existing ones. Collect lead and customer data for email marketing. Email marketing gives you the ability to increase new and repeat business by strategically and continuously re-engaging prospective customers.

Repeat business 78

Repeat business Promote Retail Engineering 78

Sales Hacker

SEPTEMBER 4, 2018

What is Customer Success and why do you need it? Gain a new customer, you increase revenue. What happens when you lose more customers than you gain? It may happen sooner or later, but failure is the only prospect a business faces when customer loyalty plunges. Guide overview: What is Customer Success?

Customers 72

Customers Cross-sell Referrals Growth 72

Salesforce

MARCH 15, 2024

According to our research , chief marketing officers (CMOs) cite customer preferences and expectations as their number 1 influence on digital strategy. The result is greater success in new customer acquisition and conversion rates. An unqualified lead lacks the necessary interest level to become a customer.

Lead generation 115

Lead generation A/B testing Sales Promote 115

SaaStr

DECEMBER 1, 2021

It is a critical tool to market to your customers.”. With the context of peer reviews as an essential piece of the purchase decision, it’s a shame to learn that there is a lack of credible, customer-led content that ultimately holds back buyers. According to the data, the top obstacles are: Inability to get credible customer content.

Repeat business 113

Repeat business Growth Trust Product 113

Salesmate

JULY 9, 2020

Your sales pipeline covers every stage of the customer acquisition process from leads to after-sales support to repeat business. The metrics below will help you measure your success in attracting attention, getting prospects to consider your brand, and making customers choose you over your competitors. Let’s get started.

Pipeline 121

Pipeline Contract Sales Territory 121

Sales Pop!

MAY 14, 2024

Use customer feedback, surveys, and market research to pinpoint these feelings. Let Your Customers Advertise Your Service Let’s tap into the powerful concept of social proof, where people look to others’ actions and experiences to guide their own decisions. These testimonials are more than mere positive comments.

Presentation 130

Presentation Service Product Niche 130

Sales Hacker

FEBRUARY 6, 2019

It can be highly personalized, with a significant impact on customer satisfaction, customer loyalty, and repeat business. ” It is nice, but let’s be honest: it is boring and does not do much for promoting your business, your product, or yourself. 2 – Promote Online and Live Events.

Real Estate 87

Real Estate Promote Lead generation Sales 87

Martech

JUNE 1, 2022

In this context, it is critical to develop strategies to keep your audience engaged and further develop your customer base. The value exchange involves delivering valuable content that meets the audience’s needs — not just promotional messaging. What kind of customers do you want to attract to your brand?

High impact 110

High impact Campaign Niche Repeat business 110

Martech

DECEMBER 29, 2023

And, it makes sense — brands stand to capture more business by stacking similar promotions to capitalize on Black Friday. But what impact does a one-touch, disruptive, pushy message have on long-term customer loyalty? The real customer journey is an unpredictable series of twists and turns. This year alone, U.S.

Trust 103

Trust Drivers/motivators Repeat business Sales 103

Hubspot

NOVEMBER 26, 2021

When done right, the method can drum up quick interest in your business, foster customer loyalty, and pay off in spades. These kinds of strategies work better for certain businesses than they do for others — and you run the risk of undermining your company's reputation and losing out on hard sales if yours isn't effective.

Price 88

Price Retail Construction Territory 88

Sales Hacker

JUNE 3, 2021

When launching JustReachOut, I created an enticing landing page with product information that helped promote it and convince people to prepay to use it. The important part to remember is your relationship with each group is different, meaning you shouldn’t use the same CRM tool for both types of customers. B2B vs B2C CRM Software.

B2C 105

B2C CRM B2B E-commerce 105

The 5% Institute

JUNE 19, 2023

In today’s competitive business landscape, customer service excellence has become a crucial aspect of achieving long-term success. The way businesses interact with their customers can significantly impact their reputation, customer loyalty, and overall growth.

Service 52

Service Customers Represent Customer Relationship Management 52

PandaDoc

OCTOBER 12, 2020

This is where customer segmentation comes in handy as an extremely powerful practice that can drive sales and improve your relationship with customers. What is customer segmentation? Customer segmentation allows businesses to personalize the experiences and tailor products to suit the needs of the specific customers’ groups.

Customers 59

Customers Cross-sell B2C Sales 59

Salesmate

MARCH 17, 2020

In this article, I am going to tell you how you can equip yourself better for handling potential customers by creating a winning sales process for your startup in 2020. Customer-centric. Make sure that everyone involved in your business completely understands each of the stages and elements of your sales process. Prospecting.

Process 125

Process Objectives and Key Results CRM Sales 125

Veloxy

AUGUST 31, 2023

From long-lasting client relationships to face-to-face meetings , field reps can make all the difference in innovation by continually supporting customer needs. Customers come first While you’re busy trying to meet your sales quota , remember to value the customer more than anything else.

Outside Sales 130

Outside Sales Pipeline Inside sales Cross-sell 130

Salesmate

DECEMBER 11, 2020

First, let’s look at what Insurance CRM is and the challenges insurance agents face to understand CRM’s need in business. Insurance CRM is essential to build lasting relationships and increase customer retention. It facilitates them in working effectively to convert more prospects into customers. What is Insurance CRM?

CRM 128

CRM Cross-sell Clients Follow-up 128

Hubspot

JANUARY 14, 2016

85% of ecommerce brands are looking to add value to customers beyond discounts and promotions. Giving discounts to attract customers is often a knee-jerk reaction to boost sales. Most ecommerce businesses can’t survive by giving deep discounts to one-time customers. But competing on price is a race to the bottom.

Repeat business 53

Repeat business Promote Price Customers 53

ConversionXL

NOVEMBER 27, 2018

For Basecamp—and other SaaS companies offering free trials—getting a customer to start using their trial is a priority. Using promotions to incentivize upsells. coffee beans), a generic coupon for a discount on any purchase may encourage repeat business. Gather customer data. I’m offered a brief onboarding video.

Cross-sell 133

Cross-sell Hospitality Referrals Real Estate 133

SalesPop

FEBRUARY 25, 2021

Ensure your marketing methods are agile and that you’re connecting with your customers’ new needs during difficult times. Take advantage of social media and email marketing to connect with your customers and leads. Provide Excellent Customer Service. In fact, happy customers are a huge benefit to your company.

Repeat business 64

Repeat business Sales Promote Technology 64