Sales Pop!

MAY 14, 2024

When people go online in search of a solution to their problem, they don’t want to spend days looking for a service that will meet their needs. Most simply shortlist a few services that catch their eye and opt for the one that feels right. Your website often serves as the initial meeting point with potential clients.

Presentation 130

Presentation Service Product Niche 130

Martech

JULY 16, 2024

Beyond simply rewarding returning customers, a strategically designed loyalty program can unlock multiple revenue streams that greatly benefit your brand. Let’s delve into the key methods they employ to engage customers, boost sales, and ultimately increase your profitability. So, how do these programs actually generate income?

Cross-sell 105

Cross-sell Drivers/motivators Strategize Promote 105

Heinz Marketing

JANUARY 25, 2022

Getting a new customer can be the single most expensive thing your business will do. Your customer list is also one of the most important assets your business has. What is a customer retention strategy? According to Forrester , the average B2B customer retention rate in 2021 was between 76% and 81%.

Growth 109

Growth Customers Repeat business Cross-sell 109

Martech

AUGUST 30, 2022

The disruptions brought about by the COVID-19 pandemic have resulted in businesses renewing their appreciation for existing customers, as well as customer journey orchestration (CJO) tools that help guide and enhance the journey. Read next: What is customer journey analytics? The end-to-end customer journey.

Customers 106

Customers Retail Repeat business Service 106

Adaptive Business Services

OCTOBER 30, 2024

As a customer, what do you admire most about salespeople who you have had the pleasure of working with and which abysmal behaviors have been exhibited by those who were not? Exceeding expectations is the only acceptable outcome … Not meeting customer expectations … say buh bye. services including security, workflow, and telephony?

Sell 62

Sell Angle CRM Repeat business 62

Salesforce

JUNE 8, 2022

Field service safety can drive revenue, while preventing injuries during on-site visits. According to the Occupational Safety and Health Administration (OSHA) , companies that prioritize safety build trust with customers. This can lead to new business. As a field service leader, safety is No. 1 on your list of priorities.

Service 98

Service Cross-sell Appointment Electricity 98

Heinz Marketing

MAY 24, 2023

By Payal Parikh , VP of Client Services at Heinz Marketing When the economy slumps, businesses have a tough time keeping up with growth and making profits. Customers are always super important, no matter what. In this blog post, we’ll explore why customer-led growth is a game-changer for businesses in a downturn economy.

Growth 111

Growth Customers Referrals Niche 111

Salesforce

SEPTEMBER 30, 2022

How can your business stand out when shoppers are buying fewer gifts? By providing customer service they can rely on — fast returns, an easy help center, and questions answered with one phone call. Customer service can be a revenue booster when done right,” says Kathy Kimple, retail executive director, OSF Digital Strategy.

Service 98

Service Retail Customer Relationship Management Repeat business 98

Search Engine Land

JULY 16, 2024

Beyond simply rewarding returning customers, a strategically designed loyalty program can unlock multiple revenue streams that greatly benefit your brand. Let’s delve into the key methods they employ to engage customers, boost sales, and ultimately increase your profitability. So, how do these programs actually generate income?

Cross-sell 72

Cross-sell Drivers/motivators Strategize Promote 72

Martech

JANUARY 12, 2022

“The first things we always want to think about in the customer journey are what the customer is doing and how they are interacting with us as a brand,” said Ben Tepfer, senior technical evangelist at Adobe, at our MarTech conference. The days of the traditional customer journey are long gone. Source: Ben Tepfer.

Customers 120

Customers Repeat business Technology Technology 120

Sales Pop!

OCTOBER 18, 2021

Time and again, we witness people cutting off others as they speak, making assumptions that have no bearing, and focusing on the sale while ignoring the prospective customer staring them in the face. Building rapport is the conduit for building business. Deliver service excellence and be personable all the while.

Referrals 217

Referrals Sales Repeat business Drivers/motivators 217

Martech

AUGUST 2, 2021

A better customer experience directly affects the success of your business: increasing sales, improving revenue, and ensuring high-value, repeat business. Onsite search directly impacts customer engagement, conversion, loyalty, and revenue. Focus on the Customer. Improve Onsite Search with SoloSegment.

Customers 103

Customers Repeat business B2B Engineering 103

Martech

OCTOBER 18, 2021

“Brands struggle with where to start,” said Ben Tepfer, Senior Technical Evangelist at Adobe, talking about customer journey orchestration at our recent MarTech conference. Customers demand for personalized messaging. When customers see your brand, they expect a consistent message, no matter what channel they’re on.

Customers 110

Customers E-commerce Repeat business Networking 110

Martech

JANUARY 20, 2022

“Lots of marketers have adopted agile practices and tried to transform how they go to market in terms of customer journeys,” said Tom Hannigan, Global Practice Lead for precision marketing platform HCL Unica, at our MarTech conference. Everybody has one of these customer journey maps,” Hannigan said. Click here to download!

Customers 124

Customers Hospitality Repeat business Clients 124

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 112

Customers User Experience Profit margin A/B testing 112

Sales Pop!

DECEMBER 7, 2023

Just as a bartender strives to create a welcoming and memorable experience for each customer, salespeople aim to build relationships and ultimately close deals. A bartender greets each customer with a warm smile and a genuine interest in their drink preferences. Salespeople, too, may encounter rejection and setbacks.

Repeat business 162

Repeat business Promote Sales Price 162

Veloxy

MAY 30, 2024

This evolution has made cold outreach more targeted and data-driven, allowing us to connect with potential customers more effectively. One of the main benefits is its ability to generate new leads and expand our customer base. When we engage with potential customers, we can learn about their pain points, preferences, and objections.

Objectives and Key Results 246

Objectives and Key Results Cold Call Click Through Rate Technique 246

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 115

Customers User Experience Profit margin A/B testing 115

Martech

DECEMBER 9, 2021

Given that customers’ journeys to purchase and beyond are growing increasingly complex due to the ever-increasing number of devices, channels and options at their fingertips, businesses are seeking solutions like customer journey analytics tools to help them get a handle on what customers are experiencing.

Customers 110

Customers Repeat business Retail Represent 110

Heinz Marketing

AUGUST 22, 2022

But that difference is key to understanding how empathy can help lead to better business. Empathy means listening to your customer, understanding their point of view, and meeting them at their most frequent channels. In order to be successful, you must be empathetic towards your customers. Empathy is also important in sales.

Repeat business 121

Repeat business Service Referrals Closing 121

Salesforce

JANUARY 10, 2024

Are you tracking your customer effort score? Many service leaders prefer this key performance indicator (KPI) over tried-and-true metrics like customer sa tisfaction , Net Promoter Score , and customer retention. With expectations like that, it’s no wonder so many companies keep an eye on customer effort.

Customers 105

Customers Contact Repeat business Service 105

Engage Selling

APRIL 23, 2013

Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. Remember, to the customer you are your company.

Customers 78

Customers Repeat business Commission Retail 78

Salesforce

AUGUST 22, 2024

But telecom order management, ensuring every order goes smoothly from start to finish, minimizing as much as possible the number of customers who drop out of the process at any step along the way, is much more complex than it seems. It adds a layer of complexity when it comes to orchestrating a customer’s journey from lead to activation.

Repeat business 52

Repeat business Technology Technology Service 52

Salesforce

OCTOBER 2, 2024

Simplifying and enhancing your in-store customer experience has never been more important. So how do you prepare store employees for the busy holiday shopping season? So how do you prepare store employees for the busy holiday shopping season? This can negatively affect customer service. Back to top.

Retail 52

Retail E-commerce Promote Technology 52

The 5% Institute

MAY 21, 2023

Customer service plays a vital role in the success of any business. It involves providing assistance, support, and resolving issues for customers, ensuring their satisfaction. As a skill, customer service encompasses various attributes and competencies that contribute to building strong customer relationships.

Service 52

Service Customers Customer Relationship Management Relationship Management 52

Veloxy

APRIL 12, 2023

This growth means that there will be an increasing need for skilled solar salespeople who can help homeowners and businesses make the switch to solar energy. But selling solar isn’t easy – it requires knowledge, skill, and persistence to convince customers to invest in this renewable energy source. Let’s get started!

Referrals 246

Referrals Finance Objectives and Key Results Sales 246

The 5% Institute

JUNE 19, 2023

In today’s competitive business landscape, customer service excellence has become a crucial aspect of achieving long-term success. The way businesses interact with their customers can significantly impact their reputation, customer loyalty, and overall growth.

Service 52

Service Customers Represent Customer Relationship Management 52

Martech

JULY 17, 2023

In this four-part series, we’re exploring four categories of artificial intelligence (AI), how they can meaningfully impact marketers and their customers and what to potentially avoid. AI has great potential to assist brands in providing the personalized customer experiences consumers increasingly expect.

Customers 98

Customers Repeat business CRM Campaign 98

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 105

Customers User Experience Profit margin A/B testing 105

Martech

MARCH 4, 2022

Given that customers’ journeys to purchase and beyond are growing increasingly complex due to a seemingly ever-increasing number of devices, channels and options, businesses are seeking customer journey analytics platforms to help them get a handle on what customers are experiencing. Click here to download! 24/7 vs. 8/5)?

Customers 98

Customers Repeat business Retail Launch 98

Veloxy

MARCH 23, 2023

Sales goals are broader, long-term objectives that may include other factors besides sales, such as customer satisfaction or brand recognition. Importance of sales quota to your business Sales quotas play a vital role in the success of any business. Find prospects from anywhere, at any time.

Quota 246

Quota Profit margin Non-Profits Teamwork 246

SaaStr

FEBRUARY 18, 2022

What does success look like for your customers? . The definition of success will vary from business to business, from customer to customer. That said, customer success is evolving, and the importance of customer success continues to grow. Embed customer success into the core of your business.

Customers 109

Customers Repeat business Strategize Product 109

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Customers 98

Customers User Experience Profit margin A/B testing 98

ConversionXL

JUNE 3, 2019

Has your company’s customer retention rate increased, decreased, or maintained the status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? A study by Harvard Business School found that increasing customer retention by even 5% can increase profits by 25 – 95%.

Customers 82

Customers Non-Profits Profit margin Objectives and Key Results 82

Engage Selling

APRIL 23, 2013

Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. Remember, to the customer you are your company.

Customers 67

Customers Repeat business Commission Retail 67

Search Engine Land

FEBRUARY 14, 2024

Online shopping is a dynamic experience for customers, sparked by the awareness of a specific need or desire. As explored in “Mapping the customer journey for SEO and marketing success,” understanding your customers’ purchase path is vital. What is a customer journey map for ecommerce?

Customers 91

Customers Referrals User Experience B2B 91

Sales Pop!

DECEMBER 28, 2023

A key strategy to achieve this is by embracing customer-centricity and unlocking the potent force of customer-perceived value. Placing the customer at the epicenter of your organization can be a transformative journey. Unfortunately, the concept of customer-perceived value often goes unnoticed or is misinterpreted.

Repeat business 130

Repeat business Trust Growth Conversion 130