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7 ways to boost customers’ emotional connection and loyalty with your brand

Martech

It’s often been thought to be a key driver of loyalty. When companies tap into these emotional motivators, they unlock a new source of competitive advantage and growth. What’s emotion got to do with it? That emotional connection to a brand is extremely important to customer loyalty.

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5 Benefits of Using Location Mapping in Retail

Sales Pop!

Since retailers get most of their business from local consumers, it’s important for them to know where they are and what they are buying. The retail industry had taken a huge hit during the pandemic but is steadily recovering now. No matter how much eCommerce grows, retail stores are here to stay. Site selection.

Retail 214
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How employee experience drives customer satisfaction

Martech

The correlation between EX and CX A 2022 Harvard Business Review study examined a large global retailer whose business relied on customer-facing employees. Of all the drivers from Gallup’s research, the outsized importance of managers surprised me. Gallup found that the manager determined 70% of the variance in team engagement.

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The Business Acumen of Thanksgiving

The Advantexe Advisor

Thanksgiving is a significant driver of the economy, carrying a major impact across food, entertainment, travel, and retail. Historically, retail sales during this time have accounted for a whopping 26.8% of the total annual retail sales in the United States.

Retail 110
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Sales Training Games and Goals: 4 Steps to Successfully Motivate Retail Employees

Sales Hacker

When setting sales goals for your retail employees — or for any employee, really — there are usually two things to keep in mind: Those goals need to be realistic and clearly defined. But I urge you to think of a third aspect — motivation. What drives your retail employees to achieve the goals you set for them? Stretch goals.

Retail 127
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How brands are handling the lack of transparency in major ad platforms

Martech

New players like retail media networks and connected TV (CTV) provide more options for brands to spread their budgets. Advocating for transparency Brands have long called for more visibility into campaign drivers and performance metrics. With stricter limits on third-party data, tech giants are tightening control over ad systems.

Retail 119
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How Georgia-Pacific connects with customers on retail media networks

Martech

Georgia-Pacific advertises its popular paper brands — including Brawny, Angel Soft and others — on retail media networks. The competitive pressure for grocery brands and home products to maintain a presence at the retailer has only increased in the digital space, as consumers buy more products across categories through ecommerce.

Retail 117