How ‘Human’ Should Your AI Agent Be? In Short, Not Very
Salesforce
NOVEMBER 20, 2024
One of the great things about AI agents is that you can easily converse with the technology as if it were a person. Thanks to natural language processing, the artificial intelligence (AI) agent understands, interprets, and generates human-sounding responses. This begs the question: How human-like should an agent be? In short, not very. While agents may seem lifelike, designing them to feel overly human may frustrate users and lead to misplaced (and ultimately, unmet) expectations.
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