January, 2010

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12 Social Media Tips under 140 Characters

Closing Bigger

These are social media tips under 140 characters that I have posted on Twitter over the past week or so. For those of you who may have missed some, I have put them into an archived list here on my blog. Add your own tips and comments in the comments section if you would like. Here’s my 12 social media tips under 140 characters: Stay curious and you will stay current.

B2B 40
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How to Read Your Prospect Like a Book!

Sales Gravy

Get started on the right foot. Research shows that we decide in the first few moments whether we like someone or not. Yes, we also judge a book by its cover too. There is absolutely no substitute for a positive first impression.

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12 Social Media Tips under 140 Characters

Closing Bigger

These are social media tips under 140 characters that I have posted on Twitter over the past week or so. For those of you who may have missed some, I have put them into an archived list here on my blog. Add your own tips and comments in the comments section if you would like. Here’s my 12 social media tips under 140 characters: Stay curious and you will stay current.

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Toasting Etiquette - Tips for Raising a Glass

Sales Gravy

Few people seem to hold back for fear of committing a faux pas.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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5 Things I Learned Last Year

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The end of the year is always a time of reflection, and what I've learned to do over the years is to identify the things that had the biggest positive impact on my business, and then to do them again in the New Year.

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Einstein?s Contribution to Win-Win Negotiation

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Most of us like to think of ourselves as open minded. We are not sure what it means, but it sounds good. Diplomats joke that tact is the ability to tell someone he is open-minded when they really think the fellow has holes in his head.

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3 Steps to Dealing with Knee Jerk Objections: How to Keep Your Call from FlounderingSteps

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Knee jerk objections occur for two reasons. First, you are an interruption. The prospect wasn’t expecting your call and you’re taking him away from the task at hand. Second, the prospect is worried about being “sold.

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The Secret Sauce of Tele-Selling: 7 Ways to Use the Pause to Sell More

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There is nothing sweeter than the sound of our names and when a client hears his or her name, he tends to listen closely to the next 15-20 words. It’s a habit that has been honed into us from birth.

Sell 40
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Three Stages of a Sales Agent

Sales Gravy

It starts with recruiting the right agents. One needs to recruit people who have the skills, attitude, and business-owner mindset necessary to succeed.

Sales 40
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The Business Executive's Dilemma: Should I Promote My Top Sales Person to Sales Manager?

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Before moving your top sales person into the sales management ranks, consider the ramifications of this move. You are taking your rainmaker out of the sales game where they've generated millions of dollars for your company.

Promote 40
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The Intersection of AI and Sales: Personalization Without Compromise

Speaker: Jesse Hunter and Brynn Chadwick

Today’s buyers expect more than generic outreach–they want relevant, personalized interactions that address their specific needs. For sales teams managing hundreds or thousands of prospects, however, delivering this level of personalization without automation is nearly impossible. The key is integrating AI in a way that enhances customer engagement rather than making it feel robotic.

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How to Handle the " I Am Not Interested" Objection

Sales Gravy

Dozens of sales reps who have used this technique have reported that the prospect typically murmurs something like, "Ah.er.what's this about?" When that happens, you have won.

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How To Deal With Red Flags

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Someone wrote me once about a prospect who wasn't calling him back only to find out the prospect was leaving the company. He wrote me and said, "I guess intuitively I knew he wasn't the right guy to make the decision anyway.

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One Sentence to Establish Immediate Rapport

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Congratulations - It's A Business!

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While this story may seem crazy, this is how many people start their businesses. They want a business, so one day they make some business cards and say, "Here I am world, hire me.

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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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Three Common Recruiting Mistakes to Avoid

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It's tempting to select someone who's "hungry" It would seem logical that a candidate who is anxious for an opportunity would be the perfect person. They'd work hard, be conscientious, and push through any adversity they might face.

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Why Sales People Hate Cold Calling

Sales Gravy

I once read that there are two types of people. People who are willing to wait for a reward and those who want the reward now even though the payoff may be higher if they wait.

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Increase Your Sales with Actionable Emails

Sales Gravy

You thought your detailed sentences would streamline the sales process, simplifying your prospect’s effort. You tried to help your client avoid another meeting by sending your list of questions through email instead. But it didn’t work.

Sales 40
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Adversity Gives You Strength: Productivity in a Sluggish Economy

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Selling in these challenging times demands determination and personal fortitude. Having the will to persevere when times are tough is a characteristic commonly found among self-made millionaires. Are you a quitter?

Product 40
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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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The Truth About Lying During the Selling Process

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During the selling process, some people have difficulty saying “no” and will actually tell you that they are interested in order to avoid potential conflict.

Process 40
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Effective Networking Events: Make the Most of Them

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If you make a list of the networking events you attend on a regular basis. You can analyze how much business you have gotten from each and determine if you should continue attending.

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Closing the Deal: It Shouldn?t be So Hard?

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Effective closing starts with getting commitment. Commitments need to be made in each step of the sales cycle by the prospect as well as the salesperson.

Closing 40
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Are You In It ? To Win It?

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If I get into a game, I play to win. What nobility is there is playing like a slacker? What virtue is purposeful mediocrity? None!

Gaming 40
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Sales Lessons Learned from a Raccoon

Sales Gravy

Cold calls. Objections. Frustration. Rejection. There are many occasions when we encounter resistance from buyers, or have to defend our price, or venture into new markets, or deal with cranky decision makers.

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Podcast – Helping salespeople get smarter with digital assistants and technology

Closing Bigger

Amacus Today’s podcast is with sales technology thought leader John Cousineau who is President of Innovative Information the creators of Amacus. John and I have had a number of coffee chats and debates around why and how to use technology and social media to improve sales performance and customer experience. The nexus of sales and social media seems to be happening in the CRM and Social CRM space.

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Podcast – Helping salespeople get smarter with digital assistants and technology

Closing Bigger

Amacus. Today’s podcast is with sales technology thought leader John Cousineau who is President of Innovative Information the creators of Amacus. John and I have had a number of coffee chats and debates around why and how to use technology and social media to improve sales performance and customer experience. The nexus of sales and social media seems to be happening in the CRM and Social CRM space.

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Podcast – Helping salespeople get smarter with digital assistants and technology

Closing Bigger

'Amacus. Today’s podcast is with sales technology thought leader John Cousineau who is President of Innovative Information the creators of Amacus. John and I have had a number of coffee chats and debates around why and how to use technology and social media to improve sales performance and customer experience. The nexus of sales and social media seems to be happening in the CRM and Social CRM space.

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

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"The 'Secret' of Customer Service Motivation"

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Motivation begins with action - not feelings.Over my 17 years of providing customer service training and presentations for clients, I've noticed a bizarre phenomenon when it comes to motivation.

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Yes, I Mind Waiting: 10 ways to reduce lineup stress for staff and customers

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Too often, the first time the employee acknowledges the customer is when they get to the front of the line. That means a person who wants to spend money is being deliberately ignored. Lousy strategy. Instead, acknowledge customers with a “Hi there!

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Gen Y's Top 5 List for How We Think and Act at Work

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Employers always seem to be asking me, "What in the world is Gen Y thinking when they do some of the things they do at work?

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The Three Elements for Sales Success

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What typically happens when we interact with others is that we size up what’s happening in a conversation from our perspective. We make judgments and evaluations of the other person based on what we are like and what we prefer.

Sales 40
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!