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AI Education: How to Reskill Your Team for the Future of Customer Experience

Salesforce

The world of customer service, or customer experience (CX), is changing fast. As customers expect faster, more personal, and helpful service, businesses must invest in AI education to empower their teams with the skills and knowledge to harness this technology effectively. Learn how Agentforce can help your company today.

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Your Sales Team & Stress: How Providing Eye Care Resources Can Help

Sales Pop!

Given the high costs of vision services, a third of Americans forego getting any issues checked because they dont have the proper insurance. Education Finally, you can coach your sales team in maintaining healthy vision in the workplace, and the best way you can do this is by simply providing them with educational resources.

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Financial Services Consumers Are Ready For an AI Revolution — Are You?

Salesforce

Excellent customer service and smooth online experiences have become table stakes for financial services institutions (FSI) to attract and retain customers. But financial services representatives and advisors are feeling overwhelmed. This helps customer service representatives spend more time on important issues.

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Integrating E-Learning Platforms Into Your Lead Generation Process

Sales Pop!

Prospects think they should be offered something of value before they commit; they should be educated, not just sold. eLearning in the lead generation process refers to the process of using educational content such as courses, webinars, training modules, and even interactive lessons to attract, engage, and convert customers into prospects.

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AI for Small Business: How to Choose Your Tech Stack

Salesforce

There are several benefits of AI for small businesses, including: Improved customer service Our research shows that 65% of customers now expect companies to adapt to their changing needs and preferences. Educate your team Finally, you should educate your teams on the use of AI tools.

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Relationship Selling Begins with Asking the Right Questions

Anthony Cole Training

According to the 2023 Edelman Trust Barometer, “Only 59% percent of the 32,000 global respondents to the firm’s 23rd annual trust and credibility survey trust financial services to do what is right, compared to 75% who trust technology and 71% who trust education and food & beverage companies — the top 3 most trusted industries.

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8 Ways to Effectively Present Your Brand’s Service Product to Website Visitors

Sales Pop!

When people go online in search of a solution to their problem, they don’t want to spend days looking for a service that will meet their needs. Most simply shortlist a few services that catch their eye and opt for the one that feels right. Your website often serves as the initial meeting point with potential clients.