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Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce

But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. Let’s do free services on all Apple products we sell. Apple’s innovative customer service experience helped build loyalty. Let’s do free classes.

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The Plain English Guide to Dynamic Pricing

Hubspot

You check flight prices for your preferred dates, and they're just expensive enough to make you think twice, so you decide to sleep on it. The next day, you look again — only to see that those borderline-too-much prices aren't so borderline anymore. They've surged out of your price range as the flight filled up.

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The Art of Ballpark Pricing

Adaptive Business Services

I’d like to think that I’m pretty good at using ballpark pricing but I regretted doing so one time. When final pricing came through, and the specs had changed substantially, we were probably 30% above my ballpark figure. I also suggested a couple of companies that would be on a quality par (and pricing par) with ourselves.

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High Value Deals Are Often Easier To Secure

Adaptive Business Services

Providing that you and your firm are capable of servicing them, high value deals are often much easier to secure than are smaller ones. Two reasons … You are typically dealing with a more sophisticated buyer And sophisticated buyers will likely weigh value over price. Never become complacent. The wolves will always be at your door.

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Navigating the Car Buying Maze: Pro Tips for a Stress-Free Experience

Sales Pop!

Do you prefer electric or hybrid vehicles or traditional petrol or diesel engines? For instance, the electric car market is booming. Ensure you take into account all costs, such as insurance, maintenance, and running costs, not just the initial purchase price. Is fuel efficiency crucial or are you more interested in power?

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Utility Analytics Can Help Your Commercial and Industrial Clients Get To Net Zero

Salesforce

Energy service providers have always advised businesses on the best ways to save money on power. This matters for C&I customers, who use a large portion of a community’s total electricity demand. Imagine a C&I customer that’s invested in level-two power stations to charge their fleet of electric vehicles.

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8 Things You Should Never Say in a Negotiation, According to Experts

Hubspot

Mike Roberts , Co-Founder of City Creek Mortgage , says, "A really distasteful thing to say is that you’re doing the customer or client a ‘favor’ by offering them your best price. Better to keep things transparent and let your product or service speak for itself, rather than trying to woo them with a deal that sounds too good to be true.”