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Electric Sign Sales Case Study – Hiring, Training, & CRM

Adaptive Business Services

In October of 2021 I was contacted by an electric sign company where I had previously served as a partner during the 1990’s. He did not have a B2B sales background (he was a banker), no electric sign experience, and he was new to Boise so he had few connections. They also had lost their sales manager to another health issue.

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Sales Process Example – Electric Signs

Adaptive Business Services

The post Sales Process Example – Electric Signs appeared first on Adaptive Business Services. If you are not a sign company … feel free to modify it to suit your own specific needs. You get the idea!

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3 Ways Customer Service Is Like Home Design

Salesforce

Just as a well-designed foyer creates a welcoming feeling for guests, a thoughtful customer service experience creates positive associations with your business for customers. Clara Shih, CEO of Service Cloud, sat down with Berkus (who counts Oprah among his fans ) and Umesh Sripad, chief digital officer of IKEA U.S.,

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3 actions to prepare for machine customers in service organizations

Martech

Many customer service organizations believe “machine customers” are but a distant trend, yet they’re already here and impacting our daily lives. Maybe you’ve recently asked Siri, Alexa or some other smart product to call customer service or wait on hold for you. Reporting them to customer service.

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How Google Business Profile pre-defined services can impact local SEO

Search Engine Land

Google Business Profile (GBP) services might have more to do with local rankings than previously thought, according to recent tests from Sterling Sky (Disclosure: I work at Sterling Sky) and Whitespark. Specifically, adding pre-defined services in GBP seemingly impacts local search rankings. Since when did GBP services matter?

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Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce

But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. Let’s do free services on all Apple products we sell. Apple’s innovative customer service experience helped build loyalty. Let’s do free classes.

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Here’s How Your Field Service Team Can Fix Problems Before They Happen

Salesforce

Prioritizing proactive field service can help you not only reduce operating costs but also keep your customers happier — and coming back. That’s a lot of pressure — especially when you’re trying to do more with less, deliver great service, and scale your business. First, let’s define our terms.

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