Sometimes the Best Customer Service Innovation Means Flipping the Script
Salesforce
FEBRUARY 14, 2022
Think about the business model Apple was introducing: We’re going to get some really expensive real estate, then we’re going to build a really expensive store, we’re going to fill it with lots of expensive payroll, and we’re going to do it to sell a commodity that has an 8% to 10% margin. Let’s do free classes.
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