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How Usability Testing Led to 5 Instant UX Fixes

Salesforce

What I’ve learned the most as a UX designer is that I don’t know all the answers and I’m not supposed to know. Kailee Quinn Senior UX/UI Consultant Link Copied This project didn’t warrant new flows, configurations or design systems. Navigation text: Participants struggled to find the volunteering link in the main menu component.

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Understanding User Experience (UX) vs. Customer Experience (CX)

Outreach

Consider the following scenario: A new user is exploring your site with the intention of learning more about one of your key offerings. The representative is eager, answers promptly, and sends the customer a follow-up email with helpful resources. Customer Experience (CX) vs. User Experience (UX). Who drives UX?

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When and how to use HTML sitemaps for SEO and UX

Search Engine Land

Websites weren’t appropriately planned by information architects according to UX best practices. HTML vs. XML sitemaps – the visible vs. the invisible To make it short and simple, the main difference between HTML and XML sitemaps is that an HTML sitemap is usually visible to website visitors while an XML sitemap is not.

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Ecommerce SEO & UX: 4 simple tips to boost traffic and sales

Search Engine Land

It’s often been said that SEO and UX are linked, and it’s never been truer than when we think about how you organize an ecommerce website. The following tips for organizing your ecommerce site and promoting your products will help you get more traffic and sales. Start by creating your main categories. So, where do you start?

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A Proven UX Research Process to Redesign Your Website

ConversionXL

You can throw away years of incremental gains in UX and site performance—unless you have a battle-tested process. I’m going to walk you step-by-step through our company’s UX research process for site redesigns—the role of each aspect, how long each should take, and what, generally, each entails. Website redesigns are a huge risk.

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Ecommerce UX Battle: Benchmarking 4 Beauty & Cosmetics Mobile Websites

ConversionXL

Our analyses measure overall user experience of each site as a composite of 5 separate UX dimensions. What is competitive UX benchmarking and why does it matter? Competitive UX benchmarking tests aspects of a website and compares them to competitors. 5 dimensions of UX benchmarking. 5 dimensions of UX benchmarking.

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Why Sites in High-Growth Industries Have Terrible UX

ConversionXL

But terrible UX isn’t a shortcoming of the cryptocurrency industry—it’s common in every high-growth industry, including, perhaps, your own. But, in the interim, industries like cryptocurrency get away with atrocious UX. The mistakes detailed below are a cautionary tale about potentially pernicious UX blind spots. Registration.

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