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Understanding User Experience (UX) vs. Customer Experience (CX)

Outreach

Consider the following scenario: A new user is exploring your site with the intention of learning more about one of your key offerings. This particular user is persistent, however, and talks to a customer service representative via a chat bot to get some questions answered. Customer Experience (CX) vs. User Experience (UX).

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A Proven UX Research Process to Redesign Your Website

ConversionXL

You can throw away years of incremental gains in UX and site performance—unless you have a battle-tested process. I’m going to walk you step-by-step through our company’s UX research process for site redesigns—the role of each aspect, how long each should take, and what, generally, each entails. Website redesigns are a huge risk.

UX 131
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Ecommerce UX Battle: Benchmarking 4 Beauty & Cosmetics Mobile Websites

ConversionXL

Our analyses measure overall user experience of each site as a composite of 5 separate UX dimensions. What is competitive UX benchmarking and why does it matter? Competitive UX benchmarking tests aspects of a website and compares them to competitors. 5 dimensions of UX benchmarking. 5 dimensions of UX benchmarking.

UX 119
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Website Information Architecture: How to Optimize for UX

ConversionXL

The goal of information architects is to come up with a structure and design that balances users’ desires with business needs. The goal is to come up with the architecture of the site. They represent the goals, motivations, characteristics, and behaviors of the most important groups of people who come to your site. Card sorting.

UX 114
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3 Lead Generation Stages You Should Follow For Success

ClickFunnels

The post 3 Lead Generation Stages You Should Follow For Success appeared first on ClickFunnels. Subscribe to subreddits that your dream customers follow. Say, following our earlier example, Hacker News is a great place to take the pulse of the Silicon Valley tech crowd. UX designers that work at Fortune 500 companies).

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How to Improve Mobile UX with Digital Wallets

ConversionXL

While the BI Intelligence Report indicates that mobile still only accounts for a relatively small portion of total present day retail sales, data from Statista projects that mobile commerce soon will represent the lion’s share of traffic and transactions online. Complex site navigations/menus don’t translate well on mobile (poor UX).

UX 88
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Beyond the False Bottom: How to Avoid This Costly UX Mistake

ConversionXL

UX mistakes often go undetected because they are quiet. No, UX mistakes are foundational. To visitors, UX mistakes are loud, whether they consciously detect them or not. Huge hero shots take up the entire above the fold area. They aren’t a broken image or a misspelled word or a form that isn’t sending.

UX 90