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Trust in the Age of AI: The Key Role of Data Governance

Salesforce

That’s where your data governance solution comes in. With data governance, your company can confidently build and use AI solutions your customers will trust. Watch the webinar What is data governance? The key components of data governance include data quality, data security, data privacy, data architecture, and data management.

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How Can Financial Services Firms Grow Business With Agentforce?

Salesforce

Financial services firms are bullish on artificial intelligence (AI), and the conversation is shifting from the benefits of an AI strategy to how to implement and realize those benefits while maintaining regulatory compliance and customer trust. How do AI agents in financial services help firms grow business? Let’s dive in.

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How Government Healthcare Can Prevent Global Illness

Salesforce

The group included representatives from all kinds of startups and healthcare entities with big, paradigm-shifting ideas. Learn how the Health Service Executive Of Ireland used Customer 360 to combat the pandemic in Ireland. Case study: How Ireland’s government healthcare quickly prepared for COVID-19. Read it now.

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Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM)

Salesforce

Last year, we got an unexpected phone call telling us that our 20-year-old customer service management (CSM) system for our technical support organization would be deprecated. We already had Sales Cloud as our customer relationship management ( CRM ) software, and ServiceNow as our IT service management (ITSM) solution.

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How to Execute a Winning Self-Service Strategy with Wix Answers

SaaStr

While there are several valid answers to this question, many companies edge out their competitors through successful customer service. Many users seek the speed and simplicity of self-service support. . Naomi Rozenfeld, VP of Revenue @ Wix Answers , shares her tips for crafting a successful self-service strategy. ? ? ? ? ? ? ? ?.

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How Leading Financial Services Firms Use Miller Heiman Group to Bridge Service and Sales

Miller Heiman Group

The financial services industry has been rocked to its core by a number of recent developments: a series of reputational issues, a wave of heavy regulation from government agencies, the emergence of digital currencies, and nontraditional competitors, including PayPal and Venmo, entering the market.

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Data Governance: Salesforce Objects in a Lead-to-Cash Process

Sales Hacker

Data Governance & Salesforce Objects. Whether your selling model is transactional, self-service, enterprise, or a combination of these, you will need to set up some objects in Salesforce that support the sales and eventual retention strategies of your business. Here’s what we’re going to cover: Salesforce objects. Why bother?