Government Service Technology 
Salesforce
JUNE 28, 2024
As consumers, we’ve become accustomed to a certain level of access and services. But as constituents, government agencies aren’t keeping up with those expectations. This takes service agents away from focusing on more strategic mission-critical objectives. 3 ways for government services to extract value from AI 1.
Salesforce
MARCH 9, 2022
This flexibility introduces challenges to the traditional landscape of information technology (IT), particularly with things like cybersecurity attacks and ransomware attacks becoming increasingly common. This is particularly true for our public sector partners who continue to deliver essential services to keep our government running.
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Salesforce
MARCH 21, 2022
These platforms have created a remarkable interconnectedness with most digital services and functions people experience each day. This shift in consumer-focused application experiences is rapidly driving new expectations with government technology. Discover how we make trust the bedrock of our company. Learn more.
Salesforce
FEBRUARY 15, 2024
People are used to 24/7, personalized service. This has reshaped expectations, putting an onus on government organizations to match private sector services and experiences—so much so that 93% of respondents in Boston Consulting Group’s (BCG) third annual Global Trust Imperative 3.0 What is government IT?
Martech
OCTOBER 10, 2023
.” Creating a compelling and rewarding customer experience is top of mind for most brands these days, as it is common knowledge that consumers value the journey almost as much as the products and services they buy. Governance helps streamline the customer journey operation process, leading to increased efficiency and productivity.
Salesforce
AUGUST 16, 2024
Customer service managers monitor key performance indicators, such as call resolution and handling time. The only way to be sure is to have a proper data governance strategy in place. Data governance takes that concept and applies it to the information that companies of all sizes collect, manage and store. Back to top.)
Salesforce
JANUARY 25, 2024
A government agency’s ability to manage cases efficiently has the potential to greatly affect people’s lives. It’s the difference between whether or not someone can gain access to social services, whether the proper road closures are made, and how grants and funds may or may not be appropriated.
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