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How Increased Cybersecurity Makes Government Technology Modernization Possible

Salesforce

This flexibility introduces challenges to the traditional landscape of information technology (IT), particularly with things like cybersecurity attacks and ransomware attacks becoming increasingly common. This is particularly true for our public sector partners who continue to deliver essential services to keep our government running.

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3 Ways Government Technology Can Transform Experiences for Constituents and Workers

Salesforce

This shift in consumer-focused application experiences is rapidly driving new expectations with government technology. This puts pressure on government technology to keep up with innovative consumer experiences typical in the private sector. Discover how we make trust the bedrock of our company. Learn more.

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People Trust Government More When Their Digital Experience Is Better

Salesforce

Governments worldwide are facing a trust deficit with their constituents. While there are many reasons for the lack of confidence, one thing is clear: rebuilding trust with the public is essential. Trust in government is needed to get communities back on track on the heels of the global pandemic. Read the report.

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What is Government IT? The Role and Impact of Modern Technology

Salesforce

This has reshaped expectations, putting an onus on government organizations to match private sector services and experiences—so much so that 93% of respondents in Boston Consulting Group’s (BCG) third annual Global Trust Imperative 3.0 That said, modernization is more than just new technology or integrating legacy systems.

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What Is Data Governance? (A Comprehensive Guide)

Salesforce

The only way to be sure is to have a proper data governance strategy in place. Data governance takes that concept and applies it to the information that companies of all sizes collect, manage and store. Large companies in particular have had to be mindful about governance, especially if they are subject to industry regulations.

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How to build customer trust through data transparency

Martech

Practical discussions about marketing technology sometimes boil down to this: “How can we collect this data on our customers without them knowing about it?” If we told customers how much data we actually collect on them, they would probably be angry, feel betrayed and lose some trust in us. They’ll freak out, won’t they?

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The Cost of Not Using AI to Improve Government Services

Salesforce

But as constituents, government agencies aren’t keeping up with those expectations. In fact, our Connected Government report found that only 18 percent of respondents believe the customer experience is prioritized in their engagements with the government. 3 ways for government services to extract value from AI 1.