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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Sales Pop!

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. This shift calls for a holistic approach to customer service, where every department in a company plays a distinct role in shaping the customer experience. Technology is vital to this transformation.

Service 147
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How to Crack Complex B2B Customer Service Cases with Agentforce

Salesforce

B2B (Business-to-Business) customer service is complex, involving multiple relationship layers, big transactions, and specific support needs that need extra attention. Our research shows that 88% of customers are more likely to buy again with good service, emphasizing the importance of getting it right every time.

Service 52
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3 Tips to Drive Revenue Growth with Customer Retention

Heinz Marketing

The most successful B2B companies carefully optimize their customer retention and re-engagement strategies to focus on reducing churn and growing repeat business. Gaining repeat business is all about what you do throughout the entire customer experience. Before, during, and after the sale.

Growth 109
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Maximizing profits: Strategies for earning through loyalty programs by Comarch

Martech

These programs aren’t just about rewarding repeat business — they’re strategic tools that cultivate lasting relationships with customers, fostering a sense of connection and value. In return, customers receive exclusive benefits, rewards and sometimes special resources akin to subscription services.

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How Commerce Leaders Drive Efficient Growth with Agentforce

Salesforce

Making revenue-impacting decisions for a commerce business takes resolve. Every day, commerce leaders set strategies that drive growth across channels based on the demands of their target customers, what competitors are doing, and the general state of the market. Here we have defined the ideal state for a commerce business.

Growth 52
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Customer-Led Growth in a Downturn Economy

Heinz Marketing

By Payal Parikh , VP of Client Services at Heinz Marketing When the economy slumps, businesses have a tough time keeping up with growth and making profits. In this blog post, we’ll explore why customer-led growth is a game-changer for businesses in a downturn economy. But you know what? And guess what?

Growth 111
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Maximizing profits: Strategies for earning through loyalty programs by Comarch

Search Engine Land

These programs aren’t just about rewarding repeat business — they’re strategic tools that cultivate lasting relationships with customers, fostering a sense of connection and value. In return, customers receive exclusive benefits, rewards and sometimes special resources akin to subscription services.