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Healthcare Plans and Providers Can Serve Patients Faster – Here’s How

Salesforce

One of today’s top challenges in healthcare is that providers and health plans alike are bogged down by disconnected systems. Health plans face this challenge regularly when working with new or existing providers, as network management involves many time-consuming administrative processes. Watch the Webinar. Stream the webinar.

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Proactive Customer Service: You Read My Mind, and Earned My Trust

Salesforce

In today’s customer service, anticipating and meeting customer needs before they express them is the gold standard. While our research finds that 61% of service professionals say their organizations address issues proactively, only a third of customers agree! What you’ll learn: What is proactive customer service?

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“I say CDP, you say CRM”: Wednesday’s Daily Brief

Martech

ActionIQ brings its CDP to healthcare. Enterprise CDP ActionIQ announced today that it is available to the healthcare vertical, having completed the compliance audit for Health Insurance Portability and Accountability Act (HIPAA) Type 1 standards. Why we care. Given the scale of the U.S.

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How AI Relationship Intelligence Boosts Medical Sales

Salesforce

Building strong relationships is the key to successful sales. In the healthcare and life sciences industries, those relationships have traditionally developed in person. Drive sales with connections in B2B Healthcare and Life Sciences. Automate relationship discovery in healthcare sales. ??Medtech

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What is an AI Copilot?

Salesforce

Before the world of AI copilots, you’d first scan the client’s customer relationship management (CRM) record to check for any dietary preferences. Summarizing transcripts for a live service agent. For example, a copilot can help a service agent quickly resolve an issue in which a customer was overcharged for an order.

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What is CRM and how does it support marketing?

Martech

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. These solutions are designed to help sales and service agents communicate with customers more effectively. These use interaction and channel management features to give relevant teams a 360-view of customers.

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How To Get Started With Email Segmentation

Salesforce

Have you ever had an appointment reminder from your healthcare clinic? Customer relationship management (CRM) systems play a crucial role in storing and managing customer data, while analytics tools help in extracting meaningful insights. That’s segmentation. A marketer gathers, analyzes, and acts on data.