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Proactive Customer Service: You Read My Mind, and Earned My Trust

Salesforce

In today’s customer service, anticipating and meeting customer needs before they express them is the gold standard. While our research finds that 61% of service professionals say their organizations address issues proactively, only a third of customers agree! What you’ll learn: What is proactive customer service?

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Healthcare Plans and Providers Can Serve Patients Faster – Here’s How

Salesforce

One of today’s top challenges in healthcare is that providers and health plans alike are bogged down by disconnected systems. Health plans face this challenge regularly when working with new or existing providers, as network management involves many time-consuming administrative processes. Watch the Webinar. Stream the webinar.

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5 Myths About Autonomous Agents

Salesforce

It evaluates and refines the plan, extracting data from customer relationship management (CRM) and other systems. There are already a handful of out-of-the-box agents for customer service, commerce, sales coaching, and more. Central to this is a reasoning engine that generates an action plan based on what a user is trying to do.

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What is an AI Copilot?

Salesforce

Before the world of AI copilots, you’d first scan the client’s customer relationship management (CRM) record to check for any dietary preferences. Summarizing transcripts for a live service agent. For example, a copilot can help a service agent quickly resolve an issue in which a customer was overcharged for an order.

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Tiny Titans: How Small Language Models Outperform LLMs for Less

Salesforce

Small language models are not designed, for example, to help you research trends in the healthcare industry. They can, however, help a healthcare company answer customer questions about, say, a new health program for diabetes prevention. The first iterations will be geared toward field service and field sales.

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What Is an AI Agent For Small Business? 

Salesforce

Imagine having a digital partner that keeps your tasks on track, boosts your customer service, and makes daily operations smoother. For example, with Salesforce’s AI-powered customer relationship management (CRM) you’re getting your customer data ready to be used by an AI agent.

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How AI Relationship Intelligence Boosts Medical Sales

Salesforce

Building strong relationships is the key to successful sales. In the healthcare and life sciences industries, those relationships have traditionally developed in person. Drive sales with connections in B2B Healthcare and Life Sciences. Automate relationship discovery in healthcare sales. ??Medtech