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What is called “Inside Sales”, “SalesSupport”, “Telesales” and dozens of other names is growing 15x faster than field sales—in fact, my colleague, Jonathan Farrington, published a blog stating that within three years 80 – 90% of all B2B transactions will be done online—most with some form of salessupport but not field sales.
Rachael Rohn’s 15+ year career has focused on leading high-growth companies across a variety of industries, including e-commerce, healthcare, and real estate, where technology is leveraged to improve the consumer experience. CipherHealth is a SaaS company focused on helping healthcare providers improve patient outcomes and experiences.
In almost any other industry, whether it is healthcare or consumer or manufacturing, 20% growth is phenomenal. And because of that our overall sales and marketing spin, when we compare it to our next competitor, is about 50%. So myth number three is worry about salessupport later. Myth number three.
Deal desks are essential in industries with complex sales cycles , custom solutions, or strict regulatory requirements. For example: SaaS businesses use Deal Desks to handle lengthy sales processes for custom features that need to integrate with their existing technology.
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