Hospitality Service X-functional 
Salesforce
OCTOBER 29, 2024
Last year, we got an unexpected phone call telling us that our 20-year-old customer service management (CSM) system for our technical support organization would be deprecated. We already had Sales Cloud as our customer relationship management ( CRM ) software, and ServiceNow as our IT service management (ITSM) solution.
Martech
MARCH 1, 2022
Have you ever been in a meeting and had someone turn to you and say, “What do you think about Product X?” Post-acquisition brings changes in product functionality, usually starting with integration capabilities. Many companies have moved away from a singular list of products to categorizing products by function.
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ConversionXL
JUNE 25, 2021
X demos booked in introduction, X revenue in growth). Many founders assume if they build a great product or service, people will flock to it. You can also use a service like Wynter to run message testing and gain intel on a specific web page, ad, or email copy. . That’s rarely the case.
Sales Hacker
AUGUST 5, 2019
She’s worked with companies across the food, medical, and hospitality industries to create top tier account management and sales functions all focused on building long-term relationships with clients and generating more revenue for the company. Megan, welcome to the show. Megan Bowen: Hi, Sam. Walk us through why you think that.
ConversionXL
JUNE 26, 2017
Organize growth into a cross-functional team. Interview customers and tell their success story (with or without your product/service) – How are they successful? Great if context of use is important (Doctors at hospital). Self-service tooling: make data access and experimentation quick and easy for EVERYBODY.
SaaStr
JULY 17, 2020
Those industries and the associated industries, hospitality, et cetera, I think are in for a very long non V-shaped recovery. Keith Rabois: I’m a multiple time investor in a company called Faire that basically provides data and services to SMBs all across the US and gives them the tools to compete with Amazon.
SaaStr
AUGUST 7, 2020
There’s a lot of services. There’s heavy services, at least 30 to 45% versus best-in-class that want to be less than 10%.” It’s hard not to walk downtown through [inaudible 00:01:05] it to see what’s happening in healthcare all over the place, in financial services. Matt Garratt: Thank you.
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