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Jennifer Robbennolt , a Professor of Law and of Psychology at University of Illinois, gauged the reaction of survey respondents when they heard an apology throughout hypothetical injury-settlement cases. The company recovered 70% of its marketshare within five months and was back up to 90% a year after the incident.
But I’ve got a lot of family in Illinois and Iowa, and clearly, the Midwest gets all seasons. Some of my favorite memories growing up were going out to grandma and grandpa’s house, they lived in Peoria, Illinois. Matt: I’m born and raised on the West coast, grew up in California, live outside of Seattle now.
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