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Today, all interactions, contact details, preferred services, and transaction histories are stored in customer relationshipmanagement platforms (CRMs). Objectionhandling The process of addressing potential customers’ concerns or hesitations during sales.
The information is used for call summaries, which can be automatically entered into a customer relationshipmanagement (CRM) system and shared with sales leadership and other teams. A sales rep can quickly access important moments from a conversation rather than sorting through piles of notes.
Tools like Agentforce provide personalized sales role-plays that help reps refine their pitching, objectionhandling, and negotiation skills. Leverage modern tools Start with the basics: tools like customer relationshipmanagement (CRM) systems, sales enablement platforms , and sales engagement platforms.
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