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What’s the Difference Between an AI Agent and a Chatbot?

Salesforce

If you’ve ever chatted with an online customer support agent or asked Siri what the official state bird of Rhode Island is, you’ve interacted with a chatbot. Looking for a quick summary of the service team meeting you missed this morning? Need help prioritizing your top sales prospects for the day?

Territory 111
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How To Be Your Own Mobile Publisher (Without a Developer)

Salesforce

We launched Experience Cloud in 2013 to help all builders use low-code tools to rapidly create any kind of digital experience, for any industry, on any device – and connect it to their customer relationship management system (CRM). Mobile becomes another channel for your self-service portals and help centers.

CRM 98
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What Is Digital Consulting, and How Do You Start?

Hubspot

Professionals known as digital consultants can help you reach your goals with their extensive knowledge — and you don't have to be a part of a massive corporation to invest in their services. Digital consulting is becoming a very in-demand service, and acquiring a wide skillset for this career can mean a six-figure salary.

Consult 86
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The Beginner's Guide to Small Business Marketing Online

Hubspot

Whether you're in the process of launching a new business or already have one, having an strong online presence for your brand is extremely important. Not only is digital marketing a must-have for promoting your products or services, but optimizing your online assets is also critical to your business' overall success.

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14 of the Best College Websites (And Why They're So Awesome)

Hubspot

Here's what Notre Dame's home page looks like on desktop: And here it is on mobile: Launched in 2012, the website was designed by an in-house team , and responsive design was among their top priorities. “We It was created in-house by the university's IT and communication departments and launched in September 2012.

Launch 78
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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

I’m on a boat in Rhode Island. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. We’ve got everything from self-service all the way up to the enterprise. You’re on a boat.

Retail 75
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Spot Bonus: What It Is and How To Do It Right

Salesforce

A spot bonus is an unexpected reward given to an employee to recognize their special contribution or achievement — especially when going above and beyond their typical responsibilities, like a service agent upselling to existing customers. When an employee embodies the core values or brand, such as above-and-beyond customer service.