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Understanding User Experience (UX) vs. Customer Experience (CX)

Outreach

This particular user is persistent, however, and talks to a customer service representative via a chat bot to get some questions answered. The representative is eager, answers promptly, and sends the customer a follow-up email with helpful resources. Customer Experience (CX) vs. User Experience (UX).

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The Effects of Typography on User Experience & Conversions

ConversionXL

It represents the voice of an atmosphere, or historical setting of some kind. Cyrus Highsmith, author of Inside Paragraphs says typefaces represent the voice of an atmosphere, or historical setting, and that’s very true, but I want to add to that. The Blue in this graph is represents sites using serif fonts.

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Ecommerce SEO & UX: 4 simple tips to boost traffic and sales

Search Engine Land

Organization is critical for a good user experience and good SEO. User experience needs to consider the customer journey. Start by creating your main categories. Your main navigation should present your main categories. The same is true for your ecommerce website. Build a solid site taxonomy.

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What marketing can teach the enterprise about AI

Martech

Early breakthroughs in creativity and user experience are helping people access information and create digital experiences faster. These operations are called TrustOps, which include three main activities: Certifying content. How CMOs choose to augment work will directly impact business results.

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7 tips to improve your website speed in 2024 by DebugBear

Search Engine Land

A fast-loading website provides a good user experience and helps increase conversion rates. Therefore your server TTFB represents a minimum value for the FCP and LCP scores. You can identify server connections in the waterfall by looking for three small rectangles in front of the main request.

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Getting The Website Information Architecture Right: How to Structure Your Site for Optimal User Experiences

ConversionXL

Personas are fact-based (derived from user research) fictional representations of your users. They represent the goals, motivations, characteristics and behaviors of the most important groups of your users. Each card represents a (category) page on your website. Should the main menu be horizontal or vertical?

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Measuring and optimizing for Google Core Web Vitals: A technical SEO guide

Search Engine Land

Collecting data on your site’s performance is the first step toward delivering a great user experience. Among them are Core Web Vitals, a set of performance signals that Google deems critical to all web experiences. Think of it as how quickly the page begins visibly loading for users. Enter Cumulative Layout Shift (CLS).