What Is a Chatbot? How Is it Changing Customer Experience?
Salesforce
AUGUST 4, 2021
Companies use chatbots to engage with customers alongside the classic customer service channels of phone, email, and social media. Chatbots quickly give service reps the information they need, serving up relevant resources even as the context of a conversation changes. What is a chatbot? How do chatbots work? How do chatbots work?
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