What Is a Chatbot? How Is it Changing Customer Experience?
Salesforce
AUGUST 4, 2021
One of the earliest examples of a chatbot was a program called ELIZA , built by Massachusetts Institute of Technology professor Joseph Weizenbaum in the mid-1960s to simulate a psychotherapist. Chatbots can integrate with a company’s back-end systems, such as inventory management or customer relationship management (CRM).
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