What Is a Chatbot? How Is it Changing Customer Experience?
Salesforce
AUGUST 4, 2021
Below, we learn more about chatbots, explore their impact on customer service, and discuss how leaders can take advantage of this technology. One of the earliest examples of a chatbot was a program called ELIZA , built by Massachusetts Institute of Technology professor Joseph Weizenbaum in the mid-1960s to simulate a psychotherapist.
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