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Objectionhandling is one of the trickier, more grating aspects of sales life. Pushback is natural and often productive in a sales engagement, but in many cases, a piece of you is going to think, Oh, come on, when a prospect brings up concerns. That's when objections transform from roadblocks into the exact reasons they buy.
She had rehearsed her sales pitch a hundred times and put so much time into pursuing this prospective buyer. If you’ve worked in sales for some time, you’ve heard customer objections like this more times than you can count. What is ObjectionHandling? Then, it happened”This is too expensive.”
If you confuse objectionhandling and negotiating , you could be losing sales. . In this article, we’ll look at what objectionhandling and negotiating are (and what they aren’t). Then we’ll go in-depth to look at 5 techniques for handlingobjections and sales negotiation, so you always walk away with a win.
We learned very quickly that the biggest obstacle to closing new business isn’t the objections themselves, it’s how the team manages the objections. The key to effective objectionhandling is using a question-based framework that puts the prospect at ease. Why is objectionhandling important?
product-centric) messaging. Most sales reps start with product or process-focused questions like What are you doing today? But the truth is customers dont wake up thinking about products or processes. Related video: What’s the “Pain & Pitch”? or What are you looking for in a solution?
Competitor X says [false statement about your product].". I don't see what your product could do for me.". "I I don't understand your product.". We don't have capacity to implement the product.". Your product is just too complicated.". Your product doesn't have X feature, and we need it.". It's just a fad.".
“Objections,” more specifically, “ObjectionHandling” have been a fundamental part of sales training, probably since the first sale. Our mindset about objections tends to be combative, it’s the customer resisting our pitches, objections are something to overcome.
If doing a product demo FEELS easy and intuitive, watch out. Even if you have lots of product knowledge, doing a product demo persuasively is hard and counterintuitive. I mean that what feels right during a product demo usually causes failure. 3 Million Product Demos Analyzed. What do I mean?
Focus on the problem, not the product. When pitching, emphasize the specific problem your product solves rather than its features. Handleobjections by agreeing then asking a trap question. When faced with objections, agree with the prospect first to lower their defenses.
Prioritize training resources on what skill sets you need to develop, such as strong communication, negotiation and objectionhandling, as well as skills unique to any specific complexities of the sales environment. Whereas selling a product takes center stage, it is in providing solutions that makes decisions both accelerated.
Objectionhandling 4. Instead of a pitch slap, they are approached with thanks. Connect Your Solution: How does your product or service help them achieve their goals or overcome obstacles? They will typically answer with hiring, product updates, competing priorities, etc. The introduction (pattern interrupt) 2.
Five examples of close ended sales questions Have you used a similar [product/service] before? Are you interested in purchasing this [product/service] in the near future? On a scale of 1 to 10, how likely are you to recommend this [product/service] to a friend? Have you budgeted for this purchase?
1 – ObjectionHandling. The first on our list of practice sales activities, is objectionhandling. Many Sales Professionals if trained correctly, will use something like our five-step objectionhandling breakdown ( that you can find here ) to overcome sales objections.
Sales Drills #1 – ObjectionHandling. There are numerous sales objections your team will come across when speaking with your potential clients, and if they don’t know how to effectively handle them – this can cost them the sale. Related article: Sales ObjectionHandling – A Step By Step Guide.
They essentially speed up the coaching process by reviewing sales reps’ pitches and meeting recordings, grading them, and delivering instant feedback. This tool acts as a virtual assistant that provides real-time guidance during sales calls, offering suggestions for objectionhandling, tailoring pitches, and delivering compelling messages.
1 – ObjectionHandling. The first on our list of sales team building games, is objectionhandling. Many Sales Professionals if trained correctly, will use something like our five-step objectionhandling breakdown ( that you can find here ) to overcome sales objections.
Your pitch needs to as well. ROI is an objective statistic. ” and then adapted their pitch and message accordingly. Has your pitch? Now more than ever, you need to focus your time and attention on the customers you can help AND who have the means to invest in your product or service.
In the world of sales and business, objections are inevitable. When you’re trying to sell a product or service, potential customers often raise concerns or doubts that can hinder the sales process. Objections are concerns, doubts, or questions raised by potential customers that prevent them from making a buying decision.
This, in turn, supports your business in achieving its objectives and staying ahead of the curve. The program covers everything from onboarding and product knowledge to sales techniques and workflows. On top of that, they can collaborate more effectively, share insights, and work towards a shared objective—driving revenue growth.
Hearing sales objections make a rep want to: Say these words: “I’ve got the perfect solution for you!”. Launch (knee-jerk styles) into a monologue about how their product solves the problem. Handling sales objections well is a skill that separates good reps from their top-performing peers. Both of them are a bad idea.
1 – ObjectionHandling. The first on our list of fun sales training games, is objectionhandling. Many Sales Professionals if trained correctly, will use something like our five-step objectionhandling breakdown ( that you can find here ) to overcome sales objections.
Complex sales typically involve high-value products or services, which are often highly customizable. Here is an overview of the sales process for complex sales: Discovery/needs analysis: Understanding your customers needs and challenges is key to demonstrating how your product or service can help. What is considered a complex sale?
Sales resistance is something you’ll experience as a Business Owners or Sales Professional when selling your products or services. Sales resistance is the resistance a potential client or customer feels before they buy a product or service. Related article: How To Overcome The Two Main Sales Objections In Two Minutes.
Prior to diving into our program and how it’ll help solve your needs; let’s first look at what makes selling mortgages and loans different to many other products and services. Premature presentation is when a Sales Professional presents their products or services too early and loses the sale. It’s Higher Ticket. Building Rapport.
Most salespeople are overtrained on their products and undertrained on sales skills. You’re in the middle of a discovery call and your buyer blurts out: “Can you just show me the product?”. It’s a short pitch (~3-5 minutes) about a business problem you solve or an opportunity you help buyers exploit. Have you been here before?
Which is a real problem… Because after you’ve put effort and resources into researching and creating a solid pitch and proposal, it only makes sense to come to the table prepared to negotiate with the prospect. Be clear and transparent about product information. Be Clear and Transparent When You Communicate Product Information.
And, there’s always endless product training (actually most of sales training ends up not being selling skills, but instead product training.). Rather than heavily product selling focused, they leverage more customer focused language, but under the covers, they haven’t changed substantively.
. #4 Sales Skills for Pitching: The 9-minute rule. Now you enter pitch mode. You’ve trimmed it down and have “perfected” your 30-minute pitch. The problem: You are 3x+ longer than your sales pitch should be. The problem: You are 3x+ longer than your sales pitch should be. Objections are inevitable.
If you are a financial professional every other financial professional understand you, as a result you can have very productive conversations. Sales is no different, we have our own vocabulary, terms like prospecting, qualifying, objectionhandling, pipeline, funnel, discovery, closing, quota.
Instead, I’m analyzing them all and focusing coaching conversations around where I can make the most difference: objectionhandling. Sentiment supercharges objectionhandling. All you need to do is nudge them from your competitor’s product to yours. The key to overcoming bad-timing objections is urgency.
A sales pitch , no matter how perfect, can quickly be ruined by poor objectionhandling afterward. Everyone has questions, no matter the industry, no matter the product. It’s a rare day when you pitch someone and they simply submit and ask where to sign. Your product/service is too expensive.
Objectionhandling training exercises. Have your reps come up with all of the reasons they’ve heard why someone would reject your product. Then, have them develop — on their own or in groups — the most convincing counters to those objections. Match the product to the person. Present your buyer’s journey.
It leads your sales reps through various scenarios: how to prospect, when to sell what product or service, how to overcome common objections, what to negotiate for (and how ) to name a few. Product demo flows. Product demo flows. Objectionhandling. Best-in-class sales playbooks include: . Sales resources.
11 Time-Saving GPT Prompts for Sales Crafting a good GPT prompt can be deceptively simple, but getting it just right requires nuance that can deliver a big productivity win, especially in sales. This post shows salespeople how to use GPT prompts to write sales pitches and emails, analyze market data, and more. Here’s our advice.
but you’re weak at, say, objectionhandling. Average salespeople jump straight to answers more often: Great salespeople clarify what’s causing the objection before jumping to an answer. Again, take note: This difference in objectionhandling habits isn’t massive. Objectionhandling mastery.
You can get away with “pitches” for up to 37 seconds : Stats show that if your spiel is too short — 25 seconds or less — you’re half as likely to book a meeting as a rep who talks for longer: Shocking, isn’t it? Sure, you’re looking for a conversational rhythm in which your volume, pitch, talking speed, and pauses align.
These are important to understand of course, but salespeople aren't always going to call just to pitch to a potential customer — the job encompasses so much more. You'll provide a brief overview of your product or service and try to gain their interest. What outcomes or goals are you looking to achieve in the next [timeframe]?”
The Key to Outbound Sales Success – Understand the Problems & Pain You Are Solving With Your Product. But we often present our product as a solution. This goes to an idea that Jason Fried, one of the founders of Basecamp, talks about often: You don’t really sell “product” at the end of the day. Tailor Your Sales Pitch.
Instead, learn to pull the prospect into your rhythms (volume, pitch, talking speed, and pauses). Ending your sentences and questions on a high pitch note robs you of your authority and ability to command respect. Having a high pitched, approval-seeking tone screams “I’m an approval-seeking salesperson!”.
Reps that take too long to ramp can have a difficult time hitting revenue targets – on average, reps spend 10 weeks in training but only become productive after 11 months. Software companies used to spend months or years developing new products. Taking a Page from Agile Software Development. 14 Day Sprint: Training ?
To put it simply, a sales cycle is the journey a potential client embarks on that begins when they develop an interest in a product to when they make a purchase. This process involves identifying potential clients who might be interested in your product or service. Handlingobjections. And why is it important?
I got to really know outbound marketing: Objectionhandling, what do we say to a customer? Being an employee is as much of a sales pitch as selling your product to a customer. With Citigroup, I really understood the division I was in. It was credit cards and. It was a call center. I managed a floor of people.
Objection-Handling Technique: The Agreement Frame. Another Way of Handling Price Objections. Some awesome recent posts: Ten Ways to Increase a Sales Rep’s Productivity. How to Pitch Better: The Rhyming Pitch. Pitch Anything by Oren Klaff. Who Couldn’t Use An Extra $10 Million In Sales?
As a SaaS organization, we have most of the same teams as the companies we sell into — Sales, Product, Customer Success, etc. The people want to know: How do YOU (Gong) use YOUR PRODUCT (Gong)? Top sales reps are also objection-handling pros. We get asked that question a lot. . And it’s a fair question.
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