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” Ensure Quality Training : When you spot any mistakes in messaging, objectionhandling, or how to react to competitors, there should be someone training the SDR, and the training should be good. To verify ask: “I need to have control over the quality of conversations.
Customer Support: A Customer Support Representative or Customer Success Manager is responsible for providing assistance and resolving inquiries from customers regarding products or services. They handle various forms of communication, such as phone calls, emails, or live chat, to ensure timely and satisfactory resolutions to customer issues.
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