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Understanding User Experience (UX) vs. Customer Experience (CX)

Outreach

Consider the following scenario: A new user is exploring your site with the intention of learning more about one of your key offerings. This particular user is persistent, however, and talks to a customer service representative via a chat bot to get some questions answered. Customer Experience (CX) vs. User Experience (UX).

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A Proven UX Research Process to Redesign Your Website

ConversionXL

You can throw away years of incremental gains in UX and site performance—unless you have a battle-tested process. I’m going to walk you step-by-step through our company’s UX research process for site redesigns—the role of each aspect, how long each should take, and what, generally, each entails. Website redesigns are a huge risk.

UX 131
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Website Information Architecture: How to Optimize for UX

ConversionXL

One of your key tasks is to answer these questions effectively—on every page of your site. the more easily problems are identified and solved; the easier it is to stay focused; and the better the end result. Knowing the parameters and variables to store in your system is crucial for excellent search results. What do I do now?

UX 114
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The Scrappy Entrepreneur’s Guide to Usability Testing

ConversionXL

I don’t have the luxury of focusing on UX right now,” you may say to yourself. Before I get into how to do usability testing, let me start by saying why I think it’s wrong to view UX as a luxury. You might think UX, or User Experience, is about making things pretty or “delightful” (how frivolous). Where to get testers.

UX 107
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What to Look for in a Content Marketing Agency: Key Insights

Lead Fuze

To aid in making an informed decision that aligns with your specific needs and objectives, this blog post examines the key aspects to consider when choosing a content marketing agency. source) PPC Experts for Effective Strategy Implementation PPC (Pay-per-click) can bring immediate results by driving targeted traffic to your website.

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Solutions Engineers are a Salesperson’s Best Friend

Sales Hacker

Impact Areas Frequently, Solutions Engineers operate “behind the scenes” without directly linking to revenue in the same way as quota-carrying sales representatives. The result? Our SE team focuses on comprehending the rationale behind the client’s existing authentication system and their future UX and security objectives.

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Design Debt Happens: Here’s How You Can Learn From It

Salesforce

“Design debt represents all the design-related work that’s skipped, or deferred to a future date, in order to ship faster,” said Denise Burchell, senior director of design at Salesforce. Tech debt can show up as sloppy code or updates that cause your app to crash, especially as the result of rushing to ship a product.

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