Remove Objectives and Key Results Remove User Experience Remove UX
article thumbnail

Understanding User Experience (UX) vs. Customer Experience (CX)

Outreach

Consider the following scenario: A new user is exploring your site with the intention of learning more about one of your key offerings. This particular user is persistent, however, and talks to a customer service representative via a chat bot to get some questions answered. Customer Experience (CX) vs. User Experience (UX).

article thumbnail

The Salesforce User Experience (UX) Designer Certification

Salesforce

Design skills are key Skill up with the Designer role and certification Get to know the Salesforce Designer Ready to get started? Here’s your certification guide Hear from Salesforce Designer Asterisk Loftis Ready, set, go: Dive into your UX Designer Certification. Design skills are key. SIGN UP FOR FREE. Ready to get started?

UX 98
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Ways Animation Can Actually Improve User Experience

ConversionXL

There are 4 ways animation, when used properly, can actually strengthen UX. And better user experience can lead to higher conversions. One example Luke gives is the Google Search app, which uses transitions to keep the screen animated while the app loads search results. The loading bar progresses from the left.

article thumbnail

7 tips for delivering high-impact technical SEO audits

Search Engine Land

This results in missed opportunities for better search rankings and increased organic traffic. Drawing from five years of experience conducting audits for prominent U.S. Learn how to craft recommendations that clients eagerly implement, leading to tangible improvements in search performance and bottom-line results.

article thumbnail

A Proven UX Research Process to Redesign Your Website

ConversionXL

You can throw away years of incremental gains in UX and site performance—unless you have a battle-tested process. I’m going to walk you step-by-step through our company’s UX research process for site redesigns—the role of each aspect, how long each should take, and what, generally, each entails. Website redesigns are a huge risk.

UX 131
article thumbnail

Copywriting & UX: Why Copywriters Need Wireframes

ConversionXL

Copywriting and UX go hand-in-hand. Design and copy add up to equal the user experience, right? If either element falls short, so does the overall UX. So, it just makes sense that copywriters should have an understanding of UX and design basics. When design dictates copy, UX invariably suffers.

UX 101
article thumbnail

6 UX Mistakes You’re Probably Making (and How to Fix Them)

ConversionXL

If you answered yes to any of those questions, you’ve experienced a UX mistake. Because a bad UX means fewer conversions. What Is UX, Really ? If you’re reading this article, chances are you know that UX stands for user experience. It’s another to know how to optimize your user experience.

UX 90