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Doing additional research can shed more light on the situation, including asking your salessupport and IT teams — teams that nurture and support customers daily — for their perspective. Is it a new, one-off problem, or something more endemic to the company’s history? Your customer won’t always have all the answers.
Emiley is an established sales and business development leader with extensive experience working with technology, software and SaaS companies. Emiley has been growing and developing B2B revenue teams for over 10 years and is currently based in Portland, Oregon. What is one a-ha moment you’ve had in your sales career?
Make it easy to communicate Offer multiple communication channels and sales enablement resources to help sales teams effectively utilize Deal Desks. For example, a dedicated sales-support Slack channel offers quick answers, while an announcement channel keeps updates and process changes centralized.
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