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Soft Skills Training for Sales Teams: A Step-by-Step Guide

Highspot

Hard skills are job-specific knowledge, such as CRM proficiency, product expertise, or proposal writing, while soft skills center on interpersonal and emotional abilities like communication, empathy, and resilience. Strategic thinking helps sales reps tailor pitches that address complex buyer needs.

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What is Consultative Sales? 5 Principles and Best Practices

Salesforce

If you can uncover that value, you can add it to your pitch. This way, you can uncover key pain points and find out what they value before you propose a solution. Step 3: Create a tailored proposal Write a personalized proposal for Awesome Outfits that uses the information you gathered to show differentiated value.

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