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Soft Skills Training for Sales Teams: A Step-by-Step Guide

Highspot

Soft skills training can boost productivity by 12% and deliver a 256% ROI within 12 months Hard Skills vs Soft Skills Although soft skills build trust and connection, hard skills are still necessary. Empathy Understanding a customer’s perspective builds trust and loyalty.

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What is Consultative Sales? 5 Principles and Best Practices

Salesforce

Consultative selling is about building trust and creating a plan to solve customer problems. Even though it might not result in an immediate sale, this relationship-building technique helps reps earn the trust of prospects. Research your prospects Doing your research makes you more credible and can build trust with a buyer.

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