Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM)
Salesforce
OCTOBER 29, 2024
Last year, we got an unexpected phone call telling us that our 20-year-old customer service management (CSM) system for our technical support organization would be deprecated. We already had Sales Cloud as our customer relationship management ( CRM ) software, and ServiceNow as our IT service management (ITSM) solution.
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