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Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM)

Salesforce

Last year, we got an unexpected phone call telling us that our 20-year-old customer service management (CSM) system for our technical support organization would be deprecated. We already had Sales Cloud as our customer relationship management ( CRM ) software, and ServiceNow as our IT service management (ITSM) solution.

Service 69
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What Is Cost Plus Pricing? How Do You Use It In Sales?

Salesforce

Figuring out the right way to price your products can be tricky. Whether you’re selling software or designer handbags, your pricing strategy has a big impact on your sales success. There are a lot of ways to go about it, but if you’re looking for simplicity, cost-plus pricing might be a good bet.

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The ultimate guide to DocuSign pricing

PandaDoc

You might even consult the DocuSign pricing page to learn more about the product as you try to understand which plan is right for you. But just looking at one set of pricing plans doesn’t help you understand the best solutions out there. Here’s how the best e-signature solutions compare with DocuSign in 2020.

Price 59
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The Best Lead Generation Software Options For Your Business

ClickFunnels

A lead is a potential customer who has: Expressed an interest in your product or service. Alternatively, a lead can be someone who has not given you their contact information but has expressed an interest in your product or service once you reached out to them. We have three pricing plans: The ClickFunnels plan costs $97/month.

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Why Tilting Just a Smidge from Self-Service Can Grow Your Revenue 30x

SaaStr

Recently I’ve been fortunate enough to meet with a number of outstanding entrepreneurs building self-service SaaS business at the bottom of the market. No matter how hard I tried at EchoSign to drive up self-service as a % of our revenue, the laws of this math and gravity held it back to a minority of our revenue.

Service 103
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Small CRM Talk – I’m Not a Fan of …

Adaptive Business Services

Same with X (Twitter). Asking me to perform marketing functions is a recipe for disaster! They are priced to reflect this. Big-boy systems come with a price tag to match and you will probably have a full-time administrator(s). What’s not to love! It took me forever to clean that mess up! What about contact merges?

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Good morning: No internet?

Martech

My service provider had no record of an outage in my area so I inferred it was my equipment and scheduled a service appointment — for the next day. I wondered, not for the first time, how society would have functioned if COVID had arrived ahead of the internet. Then my service came back; no idea why. Editorial Director.