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Everything You Know About Trade Promotion Management Is Wrong

Salesforce

Consumer goods is a $2 trillion global industry, and back of the napkin math tells us about 20% of the revenue ($400 billion) is spent on promotions. Retailers continue to hold all the cards, charging a premium for shelf space, demanding on-time, in-full shipments, short-paying the brands, and demanding increasing trade spend.

Promote 98
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4 Ways Retailers Can Measure Holiday Ecommerce Success

Salesforce

If you’re a retailer, you don’t wait until November to think about the holidays like the rest of the world — you rev up during the summer for holiday ecommerce success. As a professional who’s spent over 20 years in retail, here are my top tips to accurately measure how well your holiday efforts really perform. Get the guide.

Retail 96
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How to Create a “Luxurious” User Experience (and Avoid Looking “Cheap”)

ConversionXL

While creating a perception of luxury seems largely to be a brand decision, avoiding the perception that you’re cheap has much more to do with usability and, in general, the user experience. It’s more about avoiding a cluttered and sleazy looking user experience. And we’re willing to pay big.”. Feature image source.

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5 Great Customer Relationship Management Examples

Veloxy

It harnesses customer data during purchases to instantly customize user experience online. That’s because the company uses CRM to promote collaboration and deal with all sorts of customer issues as quickly and as efficiently as possible. One of the reasons for this is their advanced CRM system. 4: Tesco CRM.

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How Predictive Analytics Is Transforming eCommerce & Conversion Rate Optimization

ConversionXL

Different customers engage with a retail site in different ways. This could mean signing up for a newsletter, clicking on a promotion or some other form of engagement. There are several vendors that help retailers create models to track & understand customer behavior like Alteryx , Attivio , Lattice , SAS , etc.

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How brands are taking the AI plunge and testing customer experiences

Martech

Creative optimization helps serve the right messages or promotions to the right segment of customers, but it’s not yet a fully personalized message speaking to a specific customer. Dig deeper: What is customer experience and why does it matter? But, the company also wants to leverage its in-store experience.

Customers 130
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How AI can help create bespoke customer experiences

Martech

In our digital age, where user experience can make or break a brand, strong partnerships can offer a helping hand. Advanced behavioral personalization techniques allow companies like Regpack to discern visitor interests and modify the user experience in real time. The takeaway for marketers is clear.

Customers 119