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There are many who aren’t doing it well , but to me it seems this is a natural extension of any other acquisition channel, and a super important lever for retention and relationshipbuilding. Virality and Referral. Resources on virality/referral: Referral Marketing Master Course. Unbounce blog. Image Source.
Acquisition: Generating leads and new users; Activation: Increasing product usage and improving customer experience; Retention: Reducing churn and encouraging repurchasing; Referrals: Encouraging brand advocacy; Revenue: Turning leads into customers. These stages aren’t a strict pathway. Some of those channels might include: Acquisition.
Creating StrategicPartnerships Identify potential partners or collaborators within and outside the company. Strategicpartnerships can open doors to new markets, customers, and opportunities for growth. Qualitative Metrics: Customer Satisfaction and RelationshipBuilding Happy customers are repeat customers.
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