The 5% Institute

JULY 24, 2023

In the highly competitive world of retail, understanding your customers’ needs and preferences is essential for success. One powerful tool that can help retailers gain valuable insights is the use of open-ended questions. This understanding creates upselling and cross-selling opportunities, driving increased sales and revenue.

Retail 52

Retail E-commerce Cross-sell Repeat business 52

Martech

OCTOBER 4, 2023

Enhanced customer experience: By tailoring interactions and content, brands can improve the overall shopping experience and encourage repeat visits. Increased sales: Staying top-of-mind and building loyalty leads to repeat business and customer referrals, translating to higher profits.

Non-Profits 117

Non-Profits Customers Repeat business Referrals 117

ConversionXL

OCTOBER 16, 2022

Get it right: Good vs. bad customer acquisition examples Scenario 1: The D2C haircare brand Scenario 2: The online fashion retailer What separates these business examples? Your leads have decided you’re the solution and buy for the first time Referrals. They’re customers for life who market your business for you (e.g.,

Customers 129

Customers Retail Cross-sell Follow-up 129

Hubspot

FEBRUARY 19, 2015

A successful customer retention strategy turns one time shoppers into loyal, repeat purchasers that buy more, more often. A customer retention strategy will boost your profitability while encouraging repeat business that drives a sustainable long term business model. Best for stores with repeat purchasability.

Customers 78

Customers Retail CRM Gaming 78

Search Engine Land

OCTOBER 4, 2023

Enhanced customer experience: By tailoring interactions and content, brands can improve the overall shopping experience and encourage repeat visits. Increased sales: Staying top-of-mind and building loyalty leads to repeat business and customer referrals, translating to higher profits.

Non-Profits 84

Non-Profits Customers Repeat business Referrals 84

Highspot

DECEMBER 5, 2023

Post-sale follow-up : Check in with clients for potential future referrals or sales. Retail Sales Retail sales focus on direct customer interaction, product demonstration, and enhancing the shopping experience to drive sales and build customer loyalty. Closing the deal: Facilitate the paperwork and finalize the sale.

Process 52

Process Real Estate Objectives and Key Results Negotiate 52

Highspot

SEPTEMBER 28, 2023

Sandler Selling doesn’t stop at reaching quotas and making the sale; it emphasizes the importance of nurturing ongoing customer relationships by building trust for repeat business. Stage 7: Ongoing Relationship Sales reps should keep the lines of communication open post-sell for feedback, future opportunities, and referrals.

Repeat business 52

Repeat business Consult Contract Sales 52