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1) Relationship builder. One of the core functions of the role is relationshipbuilding. You will likely talk to people from outside of Customer Success, such as Sales, Support or the Product team. Bonus: Download the FREE 60-page Customer Success Competency Model! You have to be likable, but human.
They're responsible for increasing sales and profit by understanding what customers need and working with the product, engineering, and sales teams to develop a solution. This role is also known as "systems engineer," "pre-salessupport," or "field consultants." Make sure to consider the type of compensation as well.
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He values relationship-building and open, ongoing communication, and likely enjoys sharing insights and collaborating closely with others. Suggested Focus : Relationship-focused. Show how your offering can deliver measurable results, enhancing the effectiveness of his CRM training and salessupport.
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