The 5% Institute

AUGUST 7, 2023

By clearly conveying thoughts and actively listening, account managers can ensure client satisfaction and maintain long-lasting relationships. Relationship Building Expertise The ability to cultivate and sustain relationships is a hallmark of a successful account manager.

Account management 52

Account management Negotiate X-functional Cross-sell 52

SaaStr

DECEMBER 17, 2019

So we have a wonderful team that does a lot of that relationship building. A lot of my time is focused on internal infrastructure building, making sure that the company is functioning as it needs to function. It determines if we can go to X, Y, Z or if we can do X, Y or Z or buy X, Y, Z or have X, Y or Z.

Finance 85

Finance X-functional Non-Profits Launch 85

ConversionXL

JUNE 16, 2015

Is X actually influencing Y, or is it a mere correlation? I was equally honored to building AB testing practices at OfficeDepot.com, a $3.9 In Europe its [inaudible 00:03:05] so kind of really building the AB testing from not doing AB testing, $3.9 You want to build that partnership. We’re asking a lot of questions.

Objectives and Key Results 102

Objectives and Key Results Launch Drivers/motivators Gate keeper 102

Salesforce

JANUARY 31, 2024

As an illustration, I used to sell appointment-scheduling software — a single-function solution for easier meeting set-up. Above all, your job is to find the right solutions for the right organizations or people, and that means long-term relationship building. Many tech tools are multi-feature these days, however.

Networking 59

Networking Cross-sell B2C Negotiate 59

SaaStr

JULY 8, 2020

Jason Lemkin: So, traditionally in normal and good times, there is a sort of very slow-paced pressure as a VC, which is to do X deals a year. The fact that a lot of our portfolio comes in enterprise, they got a lot of sales done or relationship building done around conferences whether it’s-. Aileen Lee: Totally.

Pitch 84

Pitch Start-ups Up-sell Technology 84

Salesforce

OCTOBER 26, 2021

Different measures track different models, but all depend on a simple formula: [Recurring revenue = Active accounts in a period X Cost of good/service]. The basic equation is: [Customer lifetime value = Average order amount X Average purchases/year X Average retention time in years]. X 100 = 10% customer churn rate.

X-functional 98

X-functional Sales Growth Contract 98

Sales Hacker

MARCH 2, 2020

Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. Matthew Dixon and Brent Adamson. The Little Red Book of Selling.

Sales 143

Sales Technique Objectives and Key Results Non-Profits 143

Heinz Marketing

FEBRUARY 5, 2018

Not so that we’re functioning as a curation and we’re positioning it in a different kind of segment than it would normally be on our site. Insert company name X did Y. They come from a lot of relationship building. It functions similar to a case study or a customer success study. We did this thing.

Pipeline 62

Pipeline B2B Sales Pitch 62

SaaStr

MARCH 3, 2020

So they come out and they say “It’s sort of manifest destiny that somebody that my magical dream candidate that scaled company X, Y or Z from zero to 50 or zero to 100 is going to come off the beach and stop whatever they’re doing, which is probably not much except golf and jump back in and take a risk to build your company.

Sales 91

Sales Promote X-functional Up-sell 91

SaaStr

AUGUST 26, 2022

X this year. You don’t have to do every single function to still get a customer. For all these types of categories, I know it’s trite, but you just have to find your 10 X feature that someone will buy. A few things they don’t do: build the relationship, build trust. ” “2012.”

Quota 98

Quota Growth Product Closing 98

SaaStr

SEPTEMBER 27, 2019

What are the core differences when comparing marketing functions at the likes of Salesforce to smaller companies like G2? So we were doing super high-touch marketing activities, in the sense of CMO events, where we would rent a private jet and take 25 CMOs on a day trip somewhere and it was all about relationship building with our sales reps.

Start-ups 56

Start-ups B2B A/B testing Pipeline 56

Sales Hacker

APRIL 1, 2025

Um, the art is the relationship building the. Functional purity and segment alignment. So the [00:47:00] functional purity is. Um, your functions. So that is my, my point is sellers don’t just sell, uh, everybody owns retention in the company, including your sales team. Be approachable. Absolutely critical.

GTM 64

GTM Up-sell Start-ups Growth 64