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How Technology Can Improve Energy & Utility Customer Satisfaction

Salesforce

Older technology systems lack flexibility and can’t deliver the utility customer satisfaction level critical in today’s competitive market. Digitization (upgrading technology) may seem daunting, but the following steps can start you down the right path. Foster a collaborative mindset. That makes a single view of the customer critical.

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Generative CRM — Here’s What It’ll Mean For Your Business

Salesforce

Now imagine your customer relationship management (CRM) platform doing all this in seconds, so you can fine-tune that email and send it sooner. The technology uses machine learning and algorithms to create content such as text, audio, images, and code.

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Introducing Sales Hacker’s New Community Leaders

Sales Hacker

Joe is an experienced Lead Development Manager with a long history in the information technology and services industry. Skilled in Coaching, Sales, Customer Relationship Management (CRM), Team Building, and Contact Centers. He now resides in a small community in Fulshear, Texas, a suburb of Houston. Joe Latchaw.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

A Vietnamese immigrant, dedicated mother, and seasoned technology executive, Hang Black has an extensive background in engineering, marketing, sales, and entrepreneurship. She holds a BS in Chemical Engineering from the University of Texas at Austin and lives in Los Altos, California with her two children. Hang Black. Rachael Rohn.

Sales 137
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6 Tips for Using Sales Acceleration to Close Deals Faster

Salesforce

Organizations are increasingly turning to technology to automate repetitive tasks, such as follow-up emails and scheduling meetings, with automating workflows ranking in the top five of IT leaders’ data priorities , according to the Salesforce State of Data Analytics Report.

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Four Pros and Three Cons of Usage-Based Pricing (and How to Know If It’s Right for You)

Salesforce

The switch is usually transformative, requiring processes and technology across the organization to shift or be redesigned. Another strategy for managing the issues with usage-based pricing is to consider a hybrid model. Learn how Revenue Cloud can help. However, not all tools handle all pricing structures effectively.

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70 Words That Win: Sales Terms Every Rep Should Know

Salesforce

Today, all interactions, contact details, preferred services, and transaction histories are stored in customer relationship management platforms (CRMs). With modern technology, buying signals can be measured in greater depth, such as engagement with particular pieces of content and social media activity.